Senior Sales Manager (Operations Manager)

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Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Senior Sales Manager (Operations Manager) to join our team. Today.

The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. If you have passion for sales leadership, a customer focus, the capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this could be the right fit for you! You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales director, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have

3+ years proven work experience in a sales leadership role
A passion for customer experience and driving team results
Experience in operations and strategy building
Excellent Coaching history
A record of developing and retaining great employees
Experience maximizing revenue through best practices
Experience in Microsoft programs like Word, Outlook and PowerPoint
Experience working with Salesforce.com or similar CRM
Experience finding solutions as a manager
Change Management skills

You Will

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with internal functional resources and external partners to develop a coaching platform
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met
Work with teams and management to improve sales processes and achieve a positive customer experience
Lead team to buying/renewal process to achieve greater client satisfaction

Set alert for similar jobsSenior Sales Manager (Operations Manager) role in Gurgaon, India

Company

Concentrix

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

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