Job Title:

Wellness Manager

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Execute the plan worked out with the Wellness Leader
• Work with a “health team” of vendors, brokers, and consultants to execute the agreed program for the organization/Business.
• Track the hours and type of Wellness spent at each department at an executive level.
• Report on health outcomes of members.
• Measure the Input and Output of the Wellness Programs
• Highly employee centric and empathic approach
• Ensure emotional wellness of all.
• Conduct counseling  and  Group sessions
• Track attendance
• Conduct One - One sessions with employees.
• Assess their emotional and mental behavior.
• Guide and coach employees.
• Monitor the employees’ progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
• Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.
• Maintain personnel records.
• Execute team games and keep employees engaged.
• Support the site in creating a culture where staff wellness is paramount.
• Conduct or facilitate training sessions or seminars for wellness and fitness staff.
• Execute fitness or wellness classes, such as yoga, meditation, aerobics, strength training, or aquatics, ensuring a diversity of class offerings.
• Organize and oversee events such as organized runs or walks.
• Collect Feedback for enhancing wellness programs.
• Conduct opinion surveys or needs assessments on floors.
• Track attendance, participation, or performance data related to wellness events.
• Analyze data to inform personnel decisions.
• Work closely with delivery teams to ensure active participation for wellness programs.
• Dealing with individuals and teams
• Understanding individual employee issues and counselling them as required.
• Conducting seminars and workshops, activities with teams on regular basis
• Should conduct group sessions/meetings to address common observations/issues.
• Drive initiatives to tackle work stress (or) motivational session regularly as needed.
• Conducts classroom sessions, seminars on how to keep personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
• Driving Continuous Improvement Initiatives
• Communicate with the management team on a regular basis to discuss observations and insights.
• Design customized workshops based on the nature of the work and design activity-based workshops.
• Psychometric assessments
• Managing personal confidential records and reports
• Manage clinical cases.
• Maintaining Dashboards
• Monitor health of employees

Key skills & knowledge:

• Should have at least 5 years of experience in this role, preferably performing similar role with any organizations.
• Additional certifications in therapy are an additional benefit.
• Corporate experience/ content moderation is a plus.
• Empathic
• Customer Management exposure and good presentation skills are a must.
• Should carry a lot of passion in doing this kind of role, comes across as a pleasing personality, blends well with teams & individuals should be able to build required trust, open-up to share their personal issues caused due to type of work they do on daily basis.
• Excellent communication skills

Educational Qualification:

MA (Psychologist) -Psychologists/counselors are required to be certified/experienced in wellness counseling.