Job Title:

Manager I, V&A

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Key Job Responsibilities: -

• Develop and implement training programs and initiatives to enhance employee knowledge, skills, and competencies.
• Identify training needs by conducting thorough assessments and gap analyses within the organization.
• Collaborate with department heads and senior management to determine training priorities and objectives.
• Design and deliver training modules, workshops, and materials in line with identified needs and learning objectives.
• Utilize various instructional methods, such as e-learning, classroom training, on-the-job coaching, and blended learning approaches.
• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Modify training programs as necessary to ensure continuous improvement and alignment with organizational goals.
• Coordinate and schedule training sessions, including logistics, venue arrangements, and participant communication.
• Collaborate with external training vendors or consultants, as needed, to supplement internal training efforts.
• Keep abreast of industry trends, best practices, and advancements in learning and development methodologies.
• Maintain training records and documentation, including attendance, evaluations, and training materials.
• Provide guidance and support to trainers, subject matter experts, and other training stakeholders.
• Foster a positive and engaging learning environment that promotes knowledge sharing and skill development.
• Stay informed about compliance requirements and incorporate them into training programs, as applicable.
• Communicate training initiatives and progress to relevant stakeholders, including employees and management.
• Identify and recommend opportunities for process improvements and organizational development through training.
• Stay current with technology tools and platforms to enhance the delivery and management of training programs.
• Collaborate with HR and talent management teams to align training initiatives with performance management and career development efforts.
   

Education Qualification: - Graduation