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Concentrix

https://www.concentrix.com/

About

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.

Active Jobs

55 Jobs

Category

IT Services and IT Consulting

Headquarters

Newark, California, United States

Recent jobs

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Analyst, Planning & Scheduling

Concentrix

Bengaluru, Karnataka, India

Posted: 16 hours ago

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develop, manage, and maintain comprehensive schedules Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization. Review IDP (Requirement vs Schedule) with sites/Partners. Recommend required headcount with sites/Partners by running different scheduling scenarios. Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR % Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities. Ensure resource allocation aligns with project goals and organizational capacity. Lead and motivate team members to achieve scheduling objectives efficiently. Establish quality control measures to ensure accuracy and consistency in scheduling outcomes. Drive continuous improvement initiatives to enhance scheduling processes and team performance. Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency. Leverage machine learning and data analytics to enhance workforce scheduling models. Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization. Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling. Benchmark against industry leaders to adopt best practices in scheduling innovation. Monitoring mailbox and managing the workload Will be actively involved in updating the real time exceptions and schedule changes through email request. Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously. Strong problem-solving skills and adaptability to changing priorities.    Educational Qualification : Bachelor’s degree

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Associate Reporting

Concentrix

Bengaluru, Karnataka, India

Posted: a month ago

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:   We are seeking a highly motivated and detail-oriented Junior Business Analyst to join our team. The ideal candidate will be responsible for analyzing business operations, identifying areas for improvement, and communicating recommendations to key stakeholders in the business. The candidate should have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams. Responsible for assisting the Operational Performance Excellence Manager and other related professionals in gathering, validating, and documenting various system information and needs. The Junior Business Analyst will participate in the system development life circle, and as such will be available to carry out instructions as directed by the Performance Excellence Manager. He/she works closely with the organization management in order to identify their customer needs and establish ways upon which customer needs can be met for their maximum benefit and satisfaction. He/she carefully assesses and analyses the business implications involved. As an analyst, he/she is always on the move, sourcing, documenting, and preparing reports that can be used for improving services in the organization. Review and analyze business operations, assess evolving business ideas, and communicate recommendations for improving business operations. Gather, review, and analyze business and industry data, including KPIs, and other key metrics using various analytical tools. Liaise between various business departments and groups to ensure that all stakeholders are aligned with the business objectives. Develop and maintain documentation of business processes, requirements, and specifications. Assist Performance Excellence Manager and other related professionals in gathering, validating, and documenting various system information and needs. Maintain and verify requirements specifications accordingly. Work closely with the organization management in order to identify their customer needs and establish ways upon which customer needs can be met for their maximum benefit and satisfaction. Source, document, and prepare reports that can be used for improving services in the organization. Identify and communicate with key stakeholders to ensure that all business requirements are met. Ability to review complex business processes and dependencies Be able to design and implement effective process Conducting deep dive analysis on trends impacting performance and sharing recommended action plans Reviewing and raising potential process gaps and/or opportunities Support with activities on client raised requests Key skills & knowledge: Creating Dashboards and Presentations Proficiency in working on Data Analysis with the below listed applications is a must: GSuite (Sheets, Docs & Slides) MS Office (Advanced Excel, PowerPoint) Tableau (customizing Tableau Dashboards) Power BI Educational Qualification: Bachelor’s degree

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Consultant, Global Analytic Insights

Concentrix

Gurgaon, Haryana, India

Posted: 3 months ago

Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. The Analyst, Global Analytic Insights will deliver analysis of social media, customer experience, digital experience, voice & text, operational performance and other data streams to identify, recommend and support business enhancement strategies to improve the overall performance of each client. This position works on an analytic team to assess key customer, internal and other processes that have an impact on the customer journey. The Consultant I, Global Analytic Insights also designs and implements initiatives to improve the customer journey and/or client internal processes. The Consultant I, Global Analytic Insights will interpret data, identify root causes, build client relationships and contribute to the development of improvement efforts. Experience in conversational analytics methods and tools (Callminer, Genesys, etc..) One of the key elements of this role will be to support the ignition of our conversational analytics tool deployments, setting our clients up for success and helping them maximises the potential value. Demonstrate experience in applying contemporary improvement techniques and producing results for a function and/or business unit. Assesses current business performance against the business strategy for a specific site and/or function. Analyzes qualitative and quantitative data and identifies opportunities. Performs analysis of large client data sets and provides recommendations for improvement related to the project with limited direction.  Proactively determines areas for drill-down focus and conducts follow-up analyses to understand the drivers of performance gaps.  Conducts planning, data collection, data cleansing and data linkage in preparation for analysis. Reviews and documents current processes as part of gap or root cause analysis and input to improvement initiatives; identifies gaps that may be contributing to overall business and CX results.   Reviews client documentation related to the initiative.  Conducts assessments. May employ tools such as BI, speech analysis, text analysis, or other advanced analytic tools to develop insight. Facilitates and conducts root cause analysis to determine the underlying drivers behind gaps.  Root cause may include on site observation, interviews, and process documentation. Contributes to analytic/engagement plan development based on analytic findings, metric performance, and client business needs. Works with multiple teams of business practitioners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution of initiatives. Collaborates with customers and other stakeholders on improvement projects.  Presents findings and solutions to internal and external client stakeholders. Envisions use of and coordinates with data science professional for development of statistical linkages, use of AI or other techniques.   Develop updates to reflect current status of activities; monitors progress against action plans; isolates initiative effectiveness key business outcomes. Produces documentation of key insights, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews. Contributes to team objectives and outcomes. Produces quality analysis or root cause work with minimal supervision; meets timing demands.