Job Title:

Inside Sales Representative

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

•             Work within a dedicated territory and team for the assigned client to achieve the revenue-based quota by selling renewals/services, may offer up- sell opportunities.

•             Provide accurate weekly/ monthly/ quarterly sales forecast.

•             Mastery of product knowledge and technical understanding of services to assess client requirements.

•             Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.

•             Manage external competitive pressures and handle objections to retain customers or win new customers.

•             Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.

•             Work with the team and management to provide professional experience during all interactions with customers and prospects.

•             Maintain the customer management system (CRM) to ensure all relevant data is captured.

•             Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Key skills & knowledge:

•             2+ years of experience working in a customer service or sales capacity.

•             Prior success in achievement of personal and team sales quota/goals

•             Experience in high-volume calling

•             Experience learning new technology and data.

•             Problem solving skills.

•             Excellent knowledge of MS Office programs

•             Experience working with Salesforce.com or similar CRM.

Education – Graduate