Job description 

Introduction:

This role will be responsible for managing the day-to-day activities associated with the operationalisation and implementation of a portfolio of key, global, bank-wide development programs, which support the Barclays people strategy. This will include both the logistics and administrative support relating to the deployment of learning interventions across a range of internal stakeholder groups and grades to include participant engagement and communications plan, stakeholder & budget management, supplier engagement, payment and measuring the business impact of development programs.  

What will you be doing?

•    Manage logistics and operations across various sites (face to face delivery) and virtual workshop delivery.  
•    Administration of end-to-end operational requirements for the delivery of learning pathways/access to certifications.  
•    Scheduling and logistics for end-to-end portfolio demand. 
•    Support and deliver activities as outlined within project plans for each learning intervention managed by the team. 
•    SME for handling queries related to training across global locations. 
•    Continuous liaison with the appropriate teams, Operational leads, Operational manager, providing updates and insights for key stakeholder /programme management updates.   
•    Act as the ‘key contact’ for logistical activities undertaken in support of a range of all learning interventions. 
•    Identify opportunities for alignment and best practice across the learning footprint whilst measuring and reporting on the effectiveness of the intervention. 
•    Ensure that all learning interventions in support of multiple business functions meet internal governance and control standards. 
•    Work with internal stakeholders and external suppliers to create and deploy against plans in a timely and professional manner. 
•    Accountable for the ongoing review and improvement of internal processes and controls to ensure that the function consistently improves its performance and most effectively supports the business. 
•    Accountable for reviewing the evaluation of learning solutions, highlighting any need for improvement, contingency or removal from portfolio, to ensure continuous improvement and contribution to business objectives. 
•    Accountable for production relevant and accurate MI for programme and TC reporting  
•    Accountable for the ongoing review and improvement of internal processes and controls to ensure that the function consistently improves its performance and most effectively supports the business.
•    Identify opportunities for alignment and best practice.
•    Measuring and reporting on the effectiveness of the intervention.
•    Ensure that all learning interventions in support of multiple business functions meet internal governance and control standards.
•    Work with internal stakeholders and external suppliers to create and deploy against plans in a timely and professional manner.
•    The role requires evaluative judgement and analytical skills to enable appropriate data & insight to be sourced and/or produced to drive T&D strategies.
•    Provide rich data and insight that informs improvements, guides decisions, and reduces risks.
•    Accountable for delegate experience by managing the logistics and operations globally of delivery of learning interventions. 
•    Administration of end-to-end operational requirements for the delivery of learning interventions. 
•    Support and deliver activities as outlined within project plans for each learning intervention.
•    SME for handling queries related to operationalised training across global locations.

What we’re looking for:

•    Experience in managing operations and logistics of virtual classroom and face to face sessions delivery.  
•    Experience of successfully influencing and managing relationships (client and operational relationship management) 
•    Collaborates effectively, adding value to customers / clients and the business. 
•    Strong customer/client service orientation aligned with attention to detail. 
•    Experience using learning management systems (reporting, attendance tracking and session creation)  
•    Ability to analyse data to provide meaningful insight to change and improve functional processes. 
•    Highly proficient in the use of Excel and PowerPoint in order to analyse data and professionally present the findings.  
•    Well organised and structured approach with an ability to take ownership and work unsupervised. 
•    Flexible and adaptable to a fast-paced, dynamic changing business. 

•    Relevant Project management office qualification  
•    Operational excellence  
•    Relevant Talent & Development (CIPD) qualification 

Skills that will help you in the role:

•    Operational planning and delivery management  
•    Data Analysis & reporting 
•    Technical competence in Talent and Development 
•    Stakeholder / Supplier / Customer relationship management 
•    Strong organisational skills 
•    Ability to think creatively and problem solve with tight deadlines 
•    Risk management