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Operations Manager I

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The Operations Manager I role involves managing sales teams, overseeing productivity, developing sales strategies, building customer relationships, and resolving sales-related issues. This full-time on-site position at Concentrix in Chennai, Tamil Nadu requires 5-8 years of experience in IT distributor sales, goal achievement, contracts management, and strategic problem-solving.

Job description 

Role and Key Responsibilities:

 

  • Manages the day-to-day sales efforts of a large group or multiple groups of sales reps and supervisors within an assigned sales group.
  • Manages sales productivity of all sales personnel including revenue, profitability, and market share goals as well as the execution of strategic and tactical sales goals and plans.
  • Reviews and approves sales productivity reports for group.
  • Responsible for developing and retaining a qualified sales team or teams.
  • Develops and implements systems to emphasize progressive sales skills in sales reps.
  • Promotes continual learning, productivity, and improvement of sales team.
  • Fosters, promotes, and strengthens relationships with key customers and vendors.
  • Communicates product and market information.
  • Quotes, negotiates and closes inventory pricing and availability. Also, quotes, negotiates and closes bids made on behalf of customers.
  • Facilitates, researches, negotiates, and resolves credit and customer services issues.
  • Acts as a resource and provides technical assistance and coaching to less experienced sales personnel.

 

Key skills & knowledge:

  • Typically requires a minimum of 5-8 years of related experience.
  • Comprehensive knowledge of IT distributor sales processes, programs, and systems. (Channel sales experience with managing Inside Sales Team)
  • Ability to drive goal attainment.
  • Demonstrated contracts management skills and experience.
  • Demonstrated experience in meeting and/or exceeding sales productivity goals.
  • Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors.
  • Implements strategic policies when selecting methods, techniques, and evaluation criteria.
  • Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
  • Requires the ability to change the thinking of or gain acceptance of others in sensitive situations.
  • Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods and staffing.
  • Coaching skills
  • Communication Skills
  • Customer Relation skills
  • Detailed Orientation
  • Influencing skills
  • Negotiation skills
  • Organization Skills
  • Presentations skills

 

Education – Graduation

Set alert for similar jobsOperations Manager I role in Chennai, India
Concentrix Logo

Company

Concentrix

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Operations

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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Concentrix Logo

Operations Manager I

Concentrix

Chennai, Tamil Nadu, India

Posted: a year ago

Concentrix is looking for an Operations Manager I to analyze and maintain client service level agreements, maximize revenue generation, and manage the performance of direct reports. The successful candidate must have excellent communication and organizational skills, as well as experience in networking and delivery excellence. This role requires working night shifts in India and flexibility for weekend work.