What We'll Bring:

T&E Operations Manager

What You'll Bring:

The T & E Operations Manager supports the vertical businesses in the following ways:

• Developing and maintaining a high level of knowledge about our industry, products, and services to effectively support multiple teams of operations associates.
• Ensuring Team Leads and support staff adhere to our established procedures and processes while also providing a best-in-class service experience to the customer and consumer.
• Holds associates accountable for their performance.
• Supervision of back-office performance throughout each day for smooth operations and long-term for team and individual development.
• Oversees associate development, coaching and advancement opportunities.
• Establishes a positive and professional work culture that includes diversity, inclusiveness, collaboration and innovation.
• Works with leadership to improve operational processes, procedures, and to identify gaps/opportunities to improve the operation team, balancing the needs of the business, associate, customer, and consumer.
• Handles escalated and supervisor level communications from customers and consumers.
• Ensures all associates are accountable to following FCRA obligations and company policies.

Impact You'll Make:

• Bachelor’s degree required
• At least 2-5 years of experience leading a team with 25+ associates or multiple teams totaling 25+ associates.
• At least 5-7 years of customer service experience/operations experience
• Must have a proactive and solution-oriented mindset.
• Intermediate knowledge of Microsoft Office programs such as Outlook, Word, PowerPoint, etc.
• Basic understanding of modern technologies and communication platforms (examples: social media, smart phones, tablets, Microsoft Teams, email, etc.)
• Comfort level with general technical concepts.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Quick to learn all operations processes and procedures.
• Collaborates well with others in an effort to achieve objectives.
• Ability to maintain focus, flexibility, and organization.
• Ability to motivate, engage, coach, and provide constructive performance feedback to team leads and associates.
• Comfortable working in fast paced environment.
• Helps with project management as needed
• Supports over vision and strategy of T & E Operations in support of broader goals.
• Has a working understanding of the Fair Credit Reporting Act (FCRA) and the importance of meeting FCRA obligations, time lines, etc.