Job Title:

V&A Trainer

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Manage retention during training.
• Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data and MIS as per training BPMS / requirement.
• Support intra & inter function collaboration.
• Proactively share best practices across locations to add value.
• Contribute to process improvements and innovation in the training function.
• Attend TTT for any client requirements.
• Interface with customers as needed.
• Conduct Need analysis and share feedback with stakeholders
• Meet the monthly Conversion & Effectiveness targets.
• Provide Feedback to New Hires on V&A and Soft Skills
• Call monitoring as per requirement

Key skills & knowledge:

• Exposure of at least 2.5 years in V&A Training with a BPO - preferred.
• Good Facilitation , Presentation and content development skills
• Good Knowledge about computers and Excel.
• Excellent communication skills and good people management skills.                 
• Good Knowledge about Soft Skills, V&A and Email writing skills
• Banking background - preferred.
• Data Handling / data interpretation
• Process Oriented, planning
• Ability to prioritize, meet deadlines & work under pressure.
• Good Time Management, Interpersonal skills and Teamwork.
• Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.

Educational Qualification : Graduation in any discipline