Job Responsibilities:

• Monitoring and maintenance of Systems, Links and Escalation of issues.
• Monitor alerts in Business Alert Management (BAM) or other monitoring tools
• Identify and report business/client/technology impacting incidents which warrant escalation to the Incident Manager
• Engage with LOB Management, Production Support and other Technical support groups to resolve and remediate alerts
• and incidents.
• Engage all Partners for incident resolution and communication - Operations ,Technology teams and management
• Notify upstream and downstream impacted operation managers of business impact.
• Initial escalation of incident to the relevant senior manager operations manager
• Advance the automation of Command Center functions
• Identify opportunities for strategic improvement or mitigation of business interruption and other risks
• Provide complete information from current shift to partner sites during handover. 

Required Skills, Experience & Qualification:

• Excellent written & oral communication skills.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
• Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Good attention to detail
• Experience of working as part of a Global team.
• Demonstrates accountability and concern for quality of work.
• Weekend working as the process involves 24/7 Coverage