Credit Support & Operations Manager - Vice President
JPMorgan Chase & Co.
Bengaluru, Karnataka, India
JOB DESCRIPTION Job Responsibilities: • You would supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation • Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution. Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites • Implement strategy and core objectives for the team in line with the global operations roadmap • Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately • Comply with audit and compliance regulations and be the focal point for internal and external audits • Be the SME; handle complex Process related queries and clarifications from the Team members • Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews • Manage process escalations from internal/external customers. Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers • Ensure timely escalation to Senior management, as appropriate. Comply with Policies, Guidelines and Controls Required Qualifications, Skills and Competencies: Bachelor's Degree with a minimum of 10-15 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry o Candidates with knowledge of loan systems like Loan IQ will be an added advantage o Candidates must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems o Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process o Strong risk & control mindset o Experience in driving small to medium sized projects with strong results o Strong people and performance management skills and Strong escalation management skills