Technical Program Manager II
Expedia Group
Gurgaon, Haryana, India
JOB DESCRIPTION If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application. The Operational Excellence Team focuses on improving the operational efficiency ofour Products,i.e.it focuses on identifying issuesfaced by Travelers and Partners by providing tools,real time dashboards and tracking key servicemetrics within EG focusing on processgovernance, compliance, and continualimprovement. Improves Reliabilitythrough Real timeand Operational Datawith Automation. Do you want to be part of a team that’s helping a global technology organization provide a better service every day? Our Operational Excellence team is looking for an experienced and curious learner to join our team! As part of your journey, you will have responsibility to coordinate and execute Operational Excellence tools and services, Release Management Activities and Automation. You will partner and gain alignment with others across technology organizations within Expedia Group learning from opportunities presented after production incidents, as well as further the reach of our stakeholders. You will creatively collaborate to define and track tactical and strategic plans to mature Expedia Group technology. As a product led organization, Operational Excellence works on sizable initiatives that impact Expedia Group's bottom line in a measurable way. What You’ll Do: You will take care of Agile/Scrum methodologies across various projects. Co-ordinate, report and communicate project roadmaps, deliveries, etc. of Operational Excellence Engineering Team You will assist subject matter experts in defining requirements as needed, contributing to the project schedule, and maintainprogram/project documentation and corresponding meetings as needed. You will also track issues and mitigation plans for risk management, and lead technical, unambiguous projects under supervision You will interface with stakeholders and drive collaboration to derive solutions to complex problems You will articulate and present process improvement ideas to the wider business You will understand (internal and external) customers’ needs and begins to develop the skills necessary to help customers understand business challenges You will anticipate the needs of the different audience groups in the business unit/function that receive technical communications and how they differ from each other You will collaborate with technology SMEs to understand and document the requirements, lead the planning and brainstorming sessions You will strive for solutions to issues and identify remediation actions to prevent incident recurrence and influence teams to move this work through their backlogs Work towards automation of manual tasks where ever possible. You will interact with peers, leadership and Expedia Group partners to share information, provide input on strategic and operational initiatives, and improve cross-departmental processes Use various tools like, Jira, Datadog, Splunk, PagerDuty Catchpoint, ServiceNow, etc. Work with various internal Dev, App Eng and Ops teams to monitor and analyze User Experience patterns and understand their business and technology requirements. Who You Are: Demonstrates an understanding of functional technical information (e.g.user flows, technical system design and workflows) Anticipates and assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages) Proactively contributes to cross team collaboration, ensuring the best available information is included in analysis, and shares findings with peers and leaders Exhibits knowledge of the organization's processes, objectives, and challenges and their impact on the business 2- 4 years proven ability in IT Operations,Quality Assurance, or Development with experience providing operations or development support services in complex and large-scale eCommerce environment. Curious problem solver experienced in current technology implementations Strong customer focus and communication skills to deliver technical concepts in a clear and concise manner to all levels of the organization Persistent and passionate about quality of work Technical expertise in one or more areas of technology. Cloud experience a plus Prior experience inProgramManagement is desired Team Player - works well with other team members and values their efforts and contributions Excellent written and verbal communication skills Analytical and problem-solving abilities. Uses sound judgment to identify issues and escalates when appropriate Understanding and following processes and knowledge documents with integrity. Also creating and updating knowledge documents. Ability to demonstrate strong commitment and willingness to learn Ability to effectively prioritize and execute tasks in a high-pressure environment Knowledge and experience of AWS components like EC2, Lambda, Cloudwatch, ELB.. - would be an advantage Values: Passion - enthusiastic, adventurous and full of energy Innovative - be creative and demonstrate ‘out of the box’ thinking Enterprising - Ability to take risks with a ‘make it happen’ approach Our mission is to revolutionize travel through the power of technology. Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
