Application Support Analyst Commissions (AMERS)

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

You will deliver infrastructure and application operations, collaborate with stakeholders, drive service improvement, and support modern applications. Responsibilities include monitoring metrics, articulating solutions, and ensuring compliance with standards. This full-time hybrid opportunity with Thomson Reuters in Hyderabad, Telangana, requires 3+ years of experience and a bachelor's degree in Computer Science. ITIL understanding, cloud infrastructure experience, strong customer service, and problem-solving skills are key.

Job description

About You:

Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Experience in supporting applications built on modern application architecture and cloud infrastructure, Core Java, PostgresSQL, Business Objects, Informatica, ASP.NET, .NET, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
Participate in complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Participate in a continuous learning culture and a curiosity about emerging technologies.

About You,

3+ Years of experience in software development and/or technology infrastructure and operations.
Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Experience in supporting applications built on modern application architecture and cloud infrastructure, Core Java, PostgresSQL, Business Objects, Informatica, ASP.NET, .NET, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem solving, organizational and conflict management skills.
Strong IT Service Management and standards experience.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
ITIL Certification preferred.

Set alert for similar jobsApplication Support Analyst Commissions (AMERS) role in Hyderabad, India

Company

Thomson Reuters

Job Posted

9 months ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

3-7 Years

Related Jobs

Application Support Analyst Adobe/AWS (AMERS)

Thomson Reuters

Hyderabad, Telangana, India

Posted: 9 months ago

Application Support Analyst role at Thomson Reuters, Hyderabad, India. Full-time hybrid opportunity in a global team supporting AEM and AWS cloud services. Responsibilities include day-to-day operations, collaborating with development teams, and driving service improvement.

Senior .net Application Support Engineer

Thomson Reuters

Hyderabad, Telangana, India

Posted: a year ago

Thomson Reuters is hiring a Technical Support Engineer to provide second level support to internal stakeholders and 3rd party engineers. The role requires experience in working with a wide variety of APIs and the ability to resolve complex issues. The ideal candidate should have programming skills in .Net, experience with developing or consuming REST APIs, and understanding of API concepts. They should also be familiar with API tools like Postman and Swagger, as well as technologies like JSON. Troubleshooting skills and good communication are essential for this role. The Technical Support Engineer will be responsible for customer site maintenance and repair activities, as well as providing engineering expertise, support for alpha and beta programs, and training to support teams and engineers.

Application Support Analyst

Thomson Reuters

Bengaluru, Karnataka, India

Posted: 9 months ago

Join our team managing incident detection and resolution, change planning, and compliance for applications and infrastructure. Ensure reliable operations, partner with development teams, and drive service improvement and innovation. Work experience: 3-6 years as Application Support Analyst with Commissions Solutions. Fluent in English. Full-time hybrid opportunity at Thomson Reuters, Bengaluru, India.

Application Support Analyst Adobe/AWS (AMERS)

Thomson Reuters

Bengaluru, Karnataka, India

+1 more

Posted: 9 months ago

Join Thomson Reuters as an Application Support Analyst for Adobe/AWS in Bengaluru or Hyderabad. Provide world-class support for Commercial Engineering, ensuring reliable infrastructure and application operations. Collaborate with stakeholders to drive continual service improvement and innovation.

L3 Support Engineer, Employee Technology Services

Thomson Reuters

Hyderabad, Telangana, India

+1 more

Posted: a year ago

As an MDM Support Engineer - ETS, you will play a crucial role in ensuring the efficient operation and management of our mobile device fleet using MDM solutions, maintaining security, compliance, and user experience. Provide technical support and assistance in setup, configuration, and troubleshooting. Collaborate with cross-functional teams for policy configuration, profile deployment, and software distribution. Monitor device health, security compliance, and performance. Stay current with industry trends and advancements in mobile technology and MDM solutions.

Sales Support Coordinator

Thomson Reuters

Hyderabad, Telangana, India

Posted: a year ago

We are hiring for the position of Sales Support Coordinator. As a Sales Support Coordinator, your main responsibility will be to handle and evaluate customer needs and requirements in order to develop effective solutions for an effortless customer experience. You will also be responsible for order transaction processing, placing quotes, resolving customer issues, interpreting customer contracts, and providing administrative support to the sales team. We require candidates with a Bachelor's degree or vocational graduates/associate degree holders, excellent communication skills, knowledge of tools like SFDC, Order to Cash, CUAS, EMS, Flash, and a service-oriented mindset. Candidates with 1 to 3 years of experience are encouraged to apply.