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Application Support Analyst

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Join our team managing incident detection and resolution, change planning, and compliance for applications and infrastructure. Ensure reliable operations, partner with development teams, and drive service improvement and innovation. Work experience: 3-6 years as Application Support Analyst with Commissions Solutions. Fluent in English. Full-time hybrid opportunity at Thomson Reuters, Bengaluru, India.

Job description 

About You:

  • You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Enterprise Commissions, Territories, Commissions Reporting, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.
  • Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience with ServiceNow, Datadog and Pagerduty is desired.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, Enterprise Commissions, Territories, Commissions Reporting, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure..

 

About You,

  • Candidates should have 3 to 6 years as a Application support analyst with Commissions Solutions.
  • 3+ Years of experience in software development and/or technology infrastructure and operations.
  • Fluent in speaking and writing English.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Set alert for similar jobsApplication Support Analyst role in Bengaluru, India
Thomson Reuters Logo

Company

Thomson Reuters

Job Posted

9 months ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

3-7 Years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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