• API Technical Support Engineer

Thomson Reuters is an “Great Place to Work® certified Organization”is hiring Technical Support Engineer having vast experience working in wide variety of API and willing to work with large support team. To provide second level support to internal stakeholders and 3rd party engineers with regard to Thomson Reuters products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks. Comfortable working from 6.30pm to 3.30am IST timings.

•  What SKILLS are necessary in this role?
Programming skills in .Net/dotnet
Experience with developing or consuming REST APIs and understanding of API concepts 
Experience with API tools like postman, swagger, and technologies like JSON, etc
Experience with API gateway and related concepts like rate limiting, etc.
Understanding of OAuth2 and API security patterns  
Experience with developer portals
Troubleshooting skills
Good written and verbal communication to communicate with customers.
Ability to learn new technologies and processes

Roles and Responsibilities:

• Provide engineering expertise on several complex products.
• Interface with product support groups and development groups.
• Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools.
• Provide support for alpha and beta programs.
• Provide second level support for problem resolution, including reproduction of customer issues.
• Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers.
• Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing.
• Maintain site documentation.
• Provide feedback to development and qualification teams.
• Provide technical training to both front line support teams and 3rd party engineers.
• Escalate major, elusive or recurrent issues that affect customer satisfaction.
• Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects.
• May work as part of the project implementation team to integrate Thomson Reuters products at customer site.
• May deliver technology training to customers.