About the Role:

• This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering.
• You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.
• Technologies such as AEM (Adobe Experience Manager), AWS cloud services, Datadog, AppDynamics.
• Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and a curiosity about emerging technologies

About You:

• 3+ Years of experience in technology infrastructure and operations in AEM (Adobe Experience Manager) and/or AWS cloud services.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, AEM (Adobe Experience Manager), Datadog, Appdynamics, Hotjar, NewRelic, Website support, eCommerce, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, basic familiarity with AWS services.
• ITIL Certification preferred.
• AWS Foundation certification preferred.