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Credit Support & Operations Manager - Vice President

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JOB DESCRIPTION

Job Responsibilities:

• You would supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation
• Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution. Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
• Implement strategy and core objectives for the team in line with the global operations roadmap
• Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
• Comply with audit and compliance regulations and be the focal point for internal and external audits
• Be the SME; handle complex Process related queries and clarifications from the Team members
• Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
• Manage process escalations from internal/external customers. Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
• Ensure timely escalation to Senior management, as appropriate. Comply with Policies, Guidelines and Controls

Required Qualifications, Skills and Competencies:

Bachelor's Degree with a minimum of 10-15 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry
o Candidates with knowledge of loan systems like Loan IQ will be an added advantage
o Candidates must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems
o Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
o Strong risk & control mindset
o Experience in driving small to medium sized projects with strong results
o Strong people and performance management skills and Strong escalation management skills

Set alert for similar jobsCredit Support & Operations Manager - Vice President role in Bengaluru, India
JPMorgan Chase & Co. Logo

Company

JPMorgan Chase & Co.

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

Operations

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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