Training as a Service (TaaS) - India Regional Lead (SM/AD/D)

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Job Summary: We are seeking a dynamic and experienced individual to join our company as the India Regional Lead for the ISG Training as a Service (TaaS) practice. As the India Regional Lead, you will be responsible for overseeing the operations, strategy, and growth of our TaaS division in the Indian market while supporting the global TaaS solutions team. Your primary focus will be on building and managing a high-performing team, developing strategic partnerships, and ensuring the successful delivery of training programs to our clients across the region. This is a leadership role that requires a strong business acumen, exceptional interpersonal skills, and a deep understanding of the training industry.   Responsibilities:  Leadership and Strategy: Develop and implement the overall strategy and business plan for the TaaS division in India, aligning it with the global TaaS objectives. Lead and inspire a team of middle managers, team leads, instructional designers, training developers, and support staff, providing guidance, feedback, and mentorship to ensure high performance and professional growth. Identify market trends, customer needs, and competitive landscape to drive innovation and continuous improvement in the TaaS offerings. Collaborate with cross-functional teams, including Sales, Marketing, and Operations, to develop effective strategies for business development and client acquisition.  Business Development: Identify and pursue new business opportunities by establishing and nurturing relationships with key clients, industry partners, and stakeholders in the Indian market and the broader ISG ecosystem. Conduct market research and collaborate with internal stakeholders and external channel partners to identify potential target segments and develop tailored training solutions to meet specific client needs. Drive revenue growth by meeting or exceeding sales targets, negotiating contracts, and closing deals with clients.  Client Relationship Management: Build strong, long-term relationships with existing clients to ensure client satisfaction, retention, and repeat business. Proactively engage with clients to understand their training requirements, address any concerns, communicate the ISG TaaS value proposition, and provide value-added solutions. Act as a trusted advisor to clients, offering expert advice and guidance on training strategies, content development, and program implementation.  Program Delivery and Quality Assurance: Oversee the end-to-end delivery of training programs, ensuring they are delivered on time, within budget, and meet the highest quality standards. Collaborate with the global ISG TaaS Team to develop and update training materials, curriculum, and methodologies based on industry best practices and client feedback. Conduct regular evaluations and assessments of training programs to measure their effectiveness and identify areas for improvement.  Reporting and Analytics: Develop and maintain reporting mechanisms to track key performance indicators (KPIs) related to revenue, client satisfaction, program effectiveness, and team performance. Analyse data and generate insights to drive data-informed decision making, identify trends, and recommend strategic actions to optimize business performance. Monitor ISG TaaS performance objectives to ensure obtainment of key goals are attained by the India TaaS team.   Qualifications: Bachelor’s or master’s degree in business administration, Instructional Systems Design, Human Resources, Education, or a related field. Proven experience (5+ years) in a leadership role within the training industry, with a strong understanding of current best practices and thought leadership. Demonstrated success in business development, client relationship management, and achieving sales targets (5+ years). Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Strong analytical and problem-solving abilities, with a data-driven approach to decision making. Experience in managing teams and driving their performance and development. Ability to work independently, prioritize tasks, and handle multiple projects simultaneously. Knowledge of learning management systems (LMS), e-learning platforms, rapid systems training development tool (SAP Enable Now, Articulate Storyline, etc.) and agile training methodologies. Willingness to travel within India as required.

Third Party Risk Management

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  POSITION SUMMARY: ISG seeks an experienced Third Party Risk Management professional to manage all Third-Party Risk Management and Provider Profile (Risk Monitor) activities for ISG. ESSENTIAL JOB FUNCTIONS: Overall responsibility of Third-Party Risk Management and Provider Profile (Risk Monitor). Experience in operationalising Third Party Risk Management frameworks. Experience with Third Party Risk Management portals and platforms. Experience in all Third Party Risk Domains including Cyber Security, Financial Viability, Environmental, Social and Governance risk, Sanctions, Geo-Political, Litigation and reputational risk as well as Human Exploitation in supply chains In-depth knowledge of Third Party Due Diligence processes (onboarding, ongoing and termination). Excellent research, analysis, and reporting skills. Knowledge of data research and reporting in relation to Point-in-Time Third Party Risk Assessments. Ability to analyse data to better understand potential risks, concerns, and outcomes of decisions. Aggregate data from multiple sources to provide a comprehensive information. Ability to develop reports that summarize complex data into meaningful analysis that can be used by decision makers. Experience in identifying solutions while working collaboratively with others. Display an intense focus on achieving short- and long-term goals. Should be able to drive and execute an agenda in an uncertain and fluid environment.  Critical thinking skills with the ability to independently solve problems with data.  Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts. Own the day-to-day operations independently. People Management experience.    REQUIREMENTS: Bachelor’s Degree in Finance, Risk or Research discipline. 10-12 years relevant experience. Preferred experience in understanding Risk Management. High Level proficiency in Microsoft (Excel, PowerPoint, Word, Visio). Excellent organisation, strong written/verbal communications and writing styles with an eye for detail. Strong English language proficiency.

SOX Audit and Compliance - Analyst / Senior Analyst

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  This role will provide support to the SOX Audit and internal Audit function of the company.   Essential Duties Support and facilitate the SOX compliance Understanding existing controls, identifying gaps in the current control environment and recommending additional controls to mitigate the open risks. Performing internal audits, process reviews, SOP documentation and review of policies and procedures  Assist in preparing risk assessment, audit plan programs, working papers, and internal audit reports  Assist seniors & managers in developing new methodologies and internal initiatives. Understanding existing controls, identifying gaps in the current control environment and recommending additional controls to mitigate the open risks Contribute to the development of audit processes improvements. Use knowledge of the current environment and industry trends to identify potential audit issues   Minimum Qualifications Education Qualified Chartered Accountant Experience 2-4 years’ experience preferably Internal Audits, SOX testing or Statutory Audits.  Work Skills Exhibit and promote good personal and professional ethics. Strong knowledge of accounting concepts and process/controls related to Revenue, Financial close and Reporting, Order to Cash, Procure to Pay, Treasury, Tax, HR Payroll, etc. Working knowledge of General IT control concepts is a plus, but not mandatory. Ability to support high-caliber SOX controls testing and other internal control initiatives. Ability to work independently, deliver high quality output under time pressure and prioritize competing workloads. Strong problem solving & organization skills. Excellent communication skills Demonstrated experience of working well in small teams

Research - Project Manager

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Project Manager – Buyers Guide Research Products To support the growth and value of ISG requires the expansion of research and the value of it to support enterprises and software providers around the globe. To accomplish this requires finding team members who are dedicated and team members who are committed to the mission of creating independent and objective market research that can make a difference to the industry and your career.  Being part of a global research team is rewarding but seeing the results of the hard work is just part of what you get being part of ISG. The expansion of ISG Research into enterprise software will provide the opportunity to learn and contribute to addressing the needs of producing insights from the over $800b annual software industry. Position Summary: The role of the project manager is to be methodical in applying organizational skills to the focus on managing a multitude of projects as part of the Buyers Gude research program. The project manager will focus on the governance and schedule to ensure timely delivery. The ability to report and identify potential challenges to timeliness based on resource availability. Work closely with research analyst and program management along with client success teams and collaborate on the health of Buyers Guide research programs and communicate with software providers. Position Description : The ISG Project Manager will be dedicated to the success of the Buyers Guides with internal stakeholders and external software providers. The role is expected to ensure the efficiency of the projects through daily and weekly review to achieve optimum outcomes and participating in weekly review meetings. The Project Manager is expected to discover and learn about topics of Buyers Guide through working with team members to ensure optimal results. The individual will have significant project management experience, strong English writing and speaking skills, extensive experience in spreadsheets, and exceptional organizational skills. Responsibilities: ·        Project Management, specifically managing Buyers Guide research projects ·        Develop project schedules and maintain project progress ·        Co-ordinate with various stakeholders to manage the progress of the projects ·        Adjust project tracking tools for specific projects ·        Maintenance of software provider participation tracker ·        Schedule of briefing calls with various stakeholders ·        Managing software provider expectations effectively without delays ·        Update trackers with new risks, issues, and change requests ·        Work with quality and production teams for delivering research deliverables   Skills Required: ·       3-6 years of overall experience in PM. Ideally would have experience managing across different time zones. ·       Strong project management skills with a proven track record of managing tasks to ensure deadlines and stakeholder expectations are met ·       Highly proficient at MS Office applications (PowerPoint, Excel, Word, Project) ·       Solid organizational skills, including multitasking and time management ·       Demonstrated understanding of project management concepts where tracking project dependencies and milestones are important for success ·       Must have excellent communication skills and the ability to communicate effectively with technical and non-technical stakeholders Education level and experience: ·        Computer Science degree from recognized institutes preferably with MBA ·        Overall good academic track-record  

Program Management (Research) - Manager

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description  Project Management responsibilities include: ·       Responsible for driving successful completion of all projects and run a program ·       Ensuring all projects meet the defined timelines ·       Closely working with the team members in defining the timelines for the studies ·       Maintaining client contact database with the help of team members ·       Ensuring that trackers are maintained ·       Proactive communication and coordination with internal stakeholders such as QCRT members ·       Ensuring timely updating of templates ·       Driving usage of Project Management Tools ·       Managing client expectations effectively without delays ·       Responsible for closure of the project including file management ·       Working with reporting managers to update the management about delays, issues and challenges ·       Manage different time zones ·       Excellent verbal and written communication skills ·       Training and mentoring the team ·       Managing teams ·       Managing training materials ·       Suggesting process improvements and bringing process efficiencies to effectively manage the product lifecycle ·       Responsible for hiring and building a team   Qualifications: ·       9-12 years of overall experience in Project Management ·       Graduate or Post graduate ·       Proficiency in project management software and tools such as MS Office, JIRA, Monday.com, MS Project. ·       Experience in strategic planning, risk management and/or change management ·       Project management qualification (PMP), Certified Associate in Project Management (CAPM) preferred ·       Team management skills ·       Problem-solving and leadership skills  ·       Detail oriented  

Consulting, Benchmark Services - Consultant / Senior Consultant

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: 10 months ago

Job description What ISG can offer you National and international projects with clients in various industries Opportunity to be part of an experienced advisory team consulting clients using the ISG methodology. Being a member of a high-performance team in an international environment Highly collaborative and supportive working atmosphere Connecting and working with the who’s who in the industry mainly C-Levels Numerous opportunities for personal development Position Description The ISG Consultant is expected to contribute to the success of ISG consulting engagements whilst seeking opportunities to continue their personal and professional development. He or She demonstrates a motivation to succeed by taking on increasing and varying responsibilities and is expected to manage a small project with little to no assistance. A Consultant should be able to work mostly independently, with limited oversight. It is expected that the Consultant will begin developing detailed knowledge in the focus areas of Cost Optimization and Benchmarking services offered by ISG. The Role Requirements Provides consulting services to clients in the area of ISG’s Cost Optimization and Benchmark services. Exhibits the ISG core values and acts as an ambassador of the ISG corporate culture. Is capable of applying ISG tools and methodologies to resolve client requirements. Actively seeks technical and professional development opportunities. is able to manage client resources as part of the delivery team at a peer level. Demonstrates professional conduct in all client interactions; able to gain client confidence. Responsive to client requests and demonstrates commitment to provide excellent client service even when this requires going above and beyond standard effort. Consistently produces quality deliverables for the client utilizing appropriate methodologies and tools with growing independence; ensures the quality of any work delegated to others. Is accountable for meeting internal and external deadlines on assignments and communicates schedule conflicts to supervision in advance. Checks own work and/or utilizes peer review to ensure deliverables are accurate and complete. Applies corrections from supervision to both current and future assignments to avoid duplicating errors. Effectively prioritizes and multi-tasks. Understands personal and team objectives and how they contribute to our company's success. Participates as a strong team player on engagement teams; willingly recognizes and offers help to colleagues to achieve team objectives. Helps to identify and mitigates potential issues/risks. Mentors/coaches analyst team members, helping them to understand ISG corporate culture as well as helping them to establish professional networks. Seeks Leadership opportunities. Considers how to make his/her leader's job easier. Completes internal administrative responsibilities accurately and on-time. Able to accurately estimate time/effort requirements for assignments. Able to manage a small project with little to no assistance. Willing to participate in general management actions in the local office (helping build reporting information for managing partner, helping with internal contracts such as telephony, helping with IP development, case study development, bio repository etc.).   About You Our ideal candidate will need: 3-8 years recent relevant experience within professional services Demonstrates an understanding of key consulting methodologies and frameworks and has a client-centric mindset. Demonstrate advanced knowledge with MS-Office suite of software applications and tools, including Microsoft Word, Project, MS-Outlook and particularly strong skills in Excel and PowerPoint. Demonstrates strong problem-solving skills and applies them within assignments with minimal supervision. Adapts and responds well to change, is open to new ideas. Developing expertise and confidence to take on specific areas of responsibility on engagements with little oversight. Demonstrates a natural ability in data analysis; is able to assimilate large datasets and provide fact-based insights and recommendations. Has experience in project management and is able to draft project plans and assist with tracking team activities.   Client Relationship/ Business Development Has experience of managing relationships with clients through unsupervised client contact. Is able to manage a small project with little to no assistance. Developing ability to identify and keep management teams informed of new business opportunities.   Interpersonal Skills Demonstrates a superior work ethic; does what is required to meet/exceed client expectations. Is well organized and able to manage time and priorities effectively, is able to communicate schedule conflicts to supervision in advance. Effective communicator in team settings; listens for understanding and communicates ideas effectively. Demonstrates strong verbal and written local language. Demonstrates professional writing skills and strong presentation skills in local languages. Maintains professional demeanor, even in difficult situations. Travel: 25% expected, more could be required   Your Education Bachelor of Science degree in a technical or scientific field desirable MBA/MS or other advanced degree(s) desirable ITIL Foundation Qualification desirable  

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