ISG (Information Services Group)

http://www.isg-one.com/

About

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Active Jobs

25 Jobs

Recent jobs

Consulting, Benchmark Services - Consultant / Senior Consultant

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: a year ago

Job description What ISG can offer you National and international projects with clients in various industries Opportunity to be part of an experienced advisory team consulting clients using the ISG methodology. Being a member of a high-performance team in an international environment Highly collaborative and supportive working atmosphere Connecting and working with the who’s who in the industry mainly C-Levels Numerous opportunities for personal development Position Description The ISG Consultant is expected to contribute to the success of ISG consulting engagements whilst seeking opportunities to continue their personal and professional development. He or She demonstrates a motivation to succeed by taking on increasing and varying responsibilities and is expected to manage a small project with little to no assistance. A Consultant should be able to work mostly independently, with limited oversight. It is expected that the Consultant will begin developing detailed knowledge in the focus areas of Cost Optimization and Benchmarking services offered by ISG. The Role Requirements Provides consulting services to clients in the area of ISG’s Cost Optimization and Benchmark services. Exhibits the ISG core values and acts as an ambassador of the ISG corporate culture. Is capable of applying ISG tools and methodologies to resolve client requirements. Actively seeks technical and professional development opportunities. is able to manage client resources as part of the delivery team at a peer level. Demonstrates professional conduct in all client interactions; able to gain client confidence. Responsive to client requests and demonstrates commitment to provide excellent client service even when this requires going above and beyond standard effort. Consistently produces quality deliverables for the client utilizing appropriate methodologies and tools with growing independence; ensures the quality of any work delegated to others. Is accountable for meeting internal and external deadlines on assignments and communicates schedule conflicts to supervision in advance. Checks own work and/or utilizes peer review to ensure deliverables are accurate and complete. Applies corrections from supervision to both current and future assignments to avoid duplicating errors. Effectively prioritizes and multi-tasks. Understands personal and team objectives and how they contribute to our company's success. Participates as a strong team player on engagement teams; willingly recognizes and offers help to colleagues to achieve team objectives. Helps to identify and mitigates potential issues/risks. Mentors/coaches analyst team members, helping them to understand ISG corporate culture as well as helping them to establish professional networks. Seeks Leadership opportunities. Considers how to make his/her leader's job easier. Completes internal administrative responsibilities accurately and on-time. Able to accurately estimate time/effort requirements for assignments. Able to manage a small project with little to no assistance. Willing to participate in general management actions in the local office (helping build reporting information for managing partner, helping with internal contracts such as telephony, helping with IP development, case study development, bio repository etc.).   About You Our ideal candidate will need: 3-8 years recent relevant experience within professional services Demonstrates an understanding of key consulting methodologies and frameworks and has a client-centric mindset. Demonstrate advanced knowledge with MS-Office suite of software applications and tools, including Microsoft Word, Project, MS-Outlook and particularly strong skills in Excel and PowerPoint. Demonstrates strong problem-solving skills and applies them within assignments with minimal supervision. Adapts and responds well to change, is open to new ideas. Developing expertise and confidence to take on specific areas of responsibility on engagements with little oversight. Demonstrates a natural ability in data analysis; is able to assimilate large datasets and provide fact-based insights and recommendations. Has experience in project management and is able to draft project plans and assist with tracking team activities.   Client Relationship/ Business Development Has experience of managing relationships with clients through unsupervised client contact. Is able to manage a small project with little to no assistance. Developing ability to identify and keep management teams informed of new business opportunities.   Interpersonal Skills Demonstrates a superior work ethic; does what is required to meet/exceed client expectations. Is well organized and able to manage time and priorities effectively, is able to communicate schedule conflicts to supervision in advance. Effective communicator in team settings; listens for understanding and communicates ideas effectively. Demonstrates strong verbal and written local language. Demonstrates professional writing skills and strong presentation skills in local languages. Maintains professional demeanor, even in difficult situations. Travel: 25% expected, more could be required   Your Education Bachelor of Science degree in a technical or scientific field desirable MBA/MS or other advanced degree(s) desirable ITIL Foundation Qualification desirable  

UiPath Developer - Lead Consultant / Consulting Manager

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: a year ago

Job description  Position Description We are looking for creative, technical problem solvers to join our Intelligent Process Automation advisory practice that advises clients on the use of Robotic Process Automation (RPA) and Cognitive Technologies to achieve business outcomes such as cost reduction, capability enhancement and risk mitigation. Our Automation consulting team in Bangalore interfaces with ISG teams in North America and Europe to design, develop and deploy Automation solutions for clients globally utilizing Automation software such as Automation Anywhere, Blue Prism, UiPath and others.  As a Lead Consultant / Consulting Manager on the Automation team, you will have the opportunity to deliver value to clients working as both an individual contributor and by directing the efforts of Senior Analysts on the team.     Position Responsibilities: Responsible for all technical aspects of Automation implementation projects and initiatives. Either as an individual contributor or managing a team of Senior Analyst, support the ISG project lead in the creation and ongoing refinement of an appropriately tailored Automation solution that provides the optimum platform for rapid and repeatable delivery of automated processes. Develop and document Automation configuration best practices, configure new Automation processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Provide architecture guidance to the team working on Automation products/projects with strong focus on solution architecture, architecture artifacts, performance, scaling and security Lead client interactions with various IT teams including, architecture, security, administration during pre-sales and implementation Drive the strategic and tactical roll-out of the Automation solution to clients by creating and documenting test procedures and scenarios for the pre-UAT phases and supporting the Operational Teams during the UAT and rollout phases  Own & develop Automation Body of Knowledge (BoK) and manage training and partner technology accreditation of Automation team members. Depending on the needs of certain clients and projects, some client-facing work will be required and potentially travel to client sites in North America and Europe.   Attributes Excellent understanding of current Robotic Process Automation (RPA) products and technology & upcoming trends in Automation technology landscape A willingness and ability to use their existing knowledge to rapidly learn how to develop automated processes using Automation software – full training in Automation platforms will be provided. Good understanding of various underlying technologies used in Automation such as Artificial Intelligence, Natural Language Processing, Cognitive Computing, Machine Learning, Pattern Matching, Analytics etc. The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable and extensible developments Experience in leading architecture aspects of software development with strong emphasis on Object Oriented analysis and design (OOAD), layered application development, domain driven design, and architecture design patterns Ability to facilitate effective interaction between clients, suppliers, and ISG colleagues. Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation Mentors junior developers and performs code reviews for quality control   Qualifications An IT or Business Degree 6-12 years of professional services experience preferably on automation and/or integration projects Understands software development methodology, configuration management and lifecycle Experience with the one or more of the following is preferred: RPA software tools (UiPath a must) Cognitive software tools Lean Six Sigma (Yellow Belt or above) C# and/or Java, html, css Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services) Scripting languages (e.g., python, perl, powershell, bash, vbs, etc.) Experience with the one or more of the following is required: RPA software tools (UiPath a must) Cognitive software tools C# and/or Java, html, css Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services) Scripting languages (e.g., python, perl, Powershell, bash, vbs, etc.) Certification in UiPath is preferred  

Training as a Service (TaaS) - India Regional Lead (SM/AD/D)

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: a year ago

Job description  Job Summary: We are seeking a dynamic and experienced individual to join our company as the India Regional Lead for the ISG Training as a Service (TaaS) practice. As the India Regional Lead, you will be responsible for overseeing the operations, strategy, and growth of our TaaS division in the Indian market while supporting the global TaaS solutions team. Your primary focus will be on building and managing a high-performing team, developing strategic partnerships, and ensuring the successful delivery of training programs to our clients across the region. This is a leadership role that requires a strong business acumen, exceptional interpersonal skills, and a deep understanding of the training industry.   Responsibilities:  Leadership and Strategy: Develop and implement the overall strategy and business plan for the TaaS division in India, aligning it with the global TaaS objectives. Lead and inspire a team of middle managers, team leads, instructional designers, training developers, and support staff, providing guidance, feedback, and mentorship to ensure high performance and professional growth. Identify market trends, customer needs, and competitive landscape to drive innovation and continuous improvement in the TaaS offerings. Collaborate with cross-functional teams, including Sales, Marketing, and Operations, to develop effective strategies for business development and client acquisition.  Business Development: Identify and pursue new business opportunities by establishing and nurturing relationships with key clients, industry partners, and stakeholders in the Indian market and the broader ISG ecosystem. Conduct market research and collaborate with internal stakeholders and external channel partners to identify potential target segments and develop tailored training solutions to meet specific client needs. Drive revenue growth by meeting or exceeding sales targets, negotiating contracts, and closing deals with clients.  Client Relationship Management: Build strong, long-term relationships with existing clients to ensure client satisfaction, retention, and repeat business. Proactively engage with clients to understand their training requirements, address any concerns, communicate the ISG TaaS value proposition, and provide value-added solutions. Act as a trusted advisor to clients, offering expert advice and guidance on training strategies, content development, and program implementation.  Program Delivery and Quality Assurance: Oversee the end-to-end delivery of training programs, ensuring they are delivered on time, within budget, and meet the highest quality standards. Collaborate with the global ISG TaaS Team to develop and update training materials, curriculum, and methodologies based on industry best practices and client feedback. Conduct regular evaluations and assessments of training programs to measure their effectiveness and identify areas for improvement.  Reporting and Analytics: Develop and maintain reporting mechanisms to track key performance indicators (KPIs) related to revenue, client satisfaction, program effectiveness, and team performance. Analyse data and generate insights to drive data-informed decision making, identify trends, and recommend strategic actions to optimize business performance. Monitor ISG TaaS performance objectives to ensure obtainment of key goals are attained by the India TaaS team.   Qualifications: Bachelor’s or master’s degree in business administration, Instructional Systems Design, Human Resources, Education, or a related field. Proven experience (5+ years) in a leadership role within the training industry, with a strong understanding of current best practices and thought leadership. Demonstrated success in business development, client relationship management, and achieving sales targets (5+ years). Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Strong analytical and problem-solving abilities, with a data-driven approach to decision making. Experience in managing teams and driving their performance and development. Ability to work independently, prioritize tasks, and handle multiple projects simultaneously. Knowledge of learning management systems (LMS), e-learning platforms, rapid systems training development tool (SAP Enable Now, Articulate Storyline, etc.) and agile training methodologies. Willingness to travel within India as required.

Third Party Risk Management

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: a year ago

Job description  POSITION SUMMARY: ISG seeks an experienced Third Party Risk Management professional to manage all Third-Party Risk Management and Provider Profile (Risk Monitor) activities for ISG. ESSENTIAL JOB FUNCTIONS: Overall responsibility of Third-Party Risk Management and Provider Profile (Risk Monitor). Experience in operationalising Third Party Risk Management frameworks. Experience with Third Party Risk Management portals and platforms. Experience in all Third Party Risk Domains including Cyber Security, Financial Viability, Environmental, Social and Governance risk, Sanctions, Geo-Political, Litigation and reputational risk as well as Human Exploitation in supply chains In-depth knowledge of Third Party Due Diligence processes (onboarding, ongoing and termination). Excellent research, analysis, and reporting skills. Knowledge of data research and reporting in relation to Point-in-Time Third Party Risk Assessments. Ability to analyse data to better understand potential risks, concerns, and outcomes of decisions. Aggregate data from multiple sources to provide a comprehensive information. Ability to develop reports that summarize complex data into meaningful analysis that can be used by decision makers. Experience in identifying solutions while working collaboratively with others. Display an intense focus on achieving short- and long-term goals. Should be able to drive and execute an agenda in an uncertain and fluid environment.  Critical thinking skills with the ability to independently solve problems with data.  Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts. Own the day-to-day operations independently. People Management experience.    REQUIREMENTS: Bachelor’s Degree in Finance, Risk or Research discipline. 10-12 years relevant experience. Preferred experience in understanding Risk Management. High Level proficiency in Microsoft (Excel, PowerPoint, Word, Visio). Excellent organisation, strong written/verbal communications and writing styles with an eye for detail. Strong English language proficiency.

Technology Audit - Manager

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: a year ago

Job description  Person Specification:    The successful candidate will be an experienced leader responsible for owning and operating the IT SOX Controls framework.   Job Description: Ownership of Risk Control Matrix (RCM) for all IT SOX controls. Manage any changes to IT SOX processes and update based on discussions with control owners. Inform all relevant stakeholders of changes to the RCM Evaluate Internal Controls (ITGC and ITAC etc.) as per various compliance standards and frameworks such as SOX, COSO etc. Report potential controls gaps, suggest remediations/ actions plans. Review and document SOC reports (SSAE 18 reports for all third- party service providers used by technology team). Standardize and streamline population files and data extraction processes to drive efficiencies and the consistent application of methodologies. Responsible for planning audits with Internal and External auditors for information systems and related processes in a complex, multi-platform environment. Finalize deficiencies list with internal and external auditors. Identify and clearly define the root cause of control deficiencies based on trend analysis. Proactively follow up on remediation status of deficiencies. Knowledge of key report testing for both external and in-house applications. Assist with audit procedures to drive continuous monitoring and assurance activities.   Required Skills, Qualification: Degree in technology-related field required Minimum of 5 years experience in an IT risk/ advisory role.  Experience with big four IT risk advisory is preferable Professional certification in IT audits - CISA is required Knowledge of Sarbanes Oxley regulations (SOX) and related frameworks such as COSO is required Excellent written and verbal communication skills and high level of personal integrity Experience in working with external auditors Ability to work independently, deliver high quality output under time pressure and prioritize competing workloads Ability to co-operate and influence within teams of different culture Strong problem solving & organization skills  

SOX Audit and Compliance - Analyst / Senior Analyst

ISG (Information Services Group)

Bengaluru, Karnataka, India

Posted: a year ago

Job description  This role will provide support to the SOX Audit and internal Audit function of the company.   Essential Duties Support and facilitate the SOX compliance Understanding existing controls, identifying gaps in the current control environment and recommending additional controls to mitigate the open risks. Performing internal audits, process reviews, SOP documentation and review of policies and procedures  Assist in preparing risk assessment, audit plan programs, working papers, and internal audit reports  Assist seniors & managers in developing new methodologies and internal initiatives. Understanding existing controls, identifying gaps in the current control environment and recommending additional controls to mitigate the open risks Contribute to the development of audit processes improvements. Use knowledge of the current environment and industry trends to identify potential audit issues   Minimum Qualifications Education Qualified Chartered Accountant Experience 2-4 years’ experience preferably Internal Audits, SOX testing or Statutory Audits.  Work Skills Exhibit and promote good personal and professional ethics. Strong knowledge of accounting concepts and process/controls related to Revenue, Financial close and Reporting, Order to Cash, Procure to Pay, Treasury, Tax, HR Payroll, etc. Working knowledge of General IT control concepts is a plus, but not mandatory. Ability to support high-caliber SOX controls testing and other internal control initiatives. Ability to work independently, deliver high quality output under time pressure and prioritize competing workloads. Strong problem solving & organization skills. Excellent communication skills Demonstrated experience of working well in small teams