JOB DESCRIPTION

Ensure high levels of LAN,WLAN, WAN stability & thereby seamless user experience by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network vendors and internal engineering and architects on network optimization.

• Undertake/Oversee complex network fault investigations at an L3 level in local and wide area environments using information from multiple sources in coordination with the network vendor(/s).
• Implement and maintain processes, procedures and associated plans for network infrastructure including administration, usage and disaster recovery
• Problem management – Oversee the problem management of P1 incidents & repeat failures. Ensure that root cause is identified & remediations are applied through the change management process
• Continual improvement – Drive service improvement / development plans along with network vendors & other internal teams. Actively contribute to service / technology reviews. Generate ideas for enhancing network stability / improving end user experience & drive them through to closure.
• Audits – Conduct regular audits on the LAN/WAN infrastructure to ensure all configurations & infrastructure are in compliance with pre-defined network standards. Support other internal / external audits
• Change management – Technical review & impact assessment of network changes.
• Tools & Automation – Support the organisation’s digital agenda by identifying potential areas for automation & implementing them.
• Operational acceptance - Define & implement technical standards / other requirements for onboarding new network infrastructure onto the Diageo network.
• Vulnerability Management: Ownership on the Vulnerability management process and ensures exploitable Vulnerabilities are remediated on time and no security breaches happen on the network.
• Report on key indicators: Review, Analyse and Improve the SLA parameters of each of the vendor, participate in MSRs, QBRs and also update the weekly, monthly internal dashboards with respect to Networks.
• BAU led Projects: Bringing in Improvement plans, owning it end to end, including high level plan, design and deployment.

Qualifications and Desirable Experience Required

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• 7+ years of experience in Network Operations
• Hands on experience in routing and switching is a must
• Good knowledge or experience in Wireless is must to have.
• Ability to handle service restoration for complex faults (Technology & Solution based) in a WLAN/ LAN/WAN environment
• Excellent knowledge to provide support for the Cisco ISR routing platforms along with hands-on multilayer switching platforms like C65XX, CC38XX, C45XX 
• Wireless experience in WLC 9800/7500, DNA Appliane, Wifi 5/6
• Understanding / experience in SDWAN (any OEM).
• Excellent hands-on troubleshooting and Design of Enterprise Network architecture and able to support hierarchical network designs and deployments  
• Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations.
• Good understanding & awareness of the usage of network management systems & tools like Wireshark, FTP, Secure CRT
• Awareness of network scripting languages such as Python will be an added advantage
• SDN awareness is desirable.

Education

• Bachelor’s Degree in Computer Science, Electronics and Communications, Information Technology or similar.
• CCNP Certification / CCIE in R&S is preferred