About the function

The Global SAP operations team is responsible for ensuring that systems are available for the business to operate in the key regions of Europe, Africa,  Americas and Asia Pacific.

Our responsibility is to provide world class services/Systems, that allow Diageo to sell products/ Ship products and ensure future growth, This role is within the SAP team that provides business critical systems to allow Diageo to carry out day to day business operations

This role reports into the SAP Operations Lead who is accountable for service delivery of all critical SAP and associate system within Diageo.

Dimensions

Financial

This role does not have any direct financial accountability but supports the team AOP and budget management

Market Complexity

Global SAP Operations  spans all geographies and functions including touch points with business partners and Joint Ventures.

This role has Global responsibility spanning complex geographic legislation, requirements and maturity in the SAP arena. 

Leadership Responsibilities

The Diageo Capabilities represent the qualities we passionately believe we must display in more situations, more of the time, to deliver the inspiring ambition that is our “Destination”.

Be Authentic

Find Solutions

Connect to the Diageo Purpose

Manage People for Success

Consistently Deliver Great Performance

Grow Yourself

This role has no direct reports but over sees the work of many service providers

Purpose of Role

Provide 2nd level support for global SAP environment including processes and assets.  Ensure IS Partners are executing the assigned SOPs correctly and are working effectively with all other partners

Top Accountabilities

SAP Analyst for Global Operations

Day to day management of BAU SAP operations, ensure system are available 24/7 and in line with SLA/OLA , work in world class team delivering world class support, to allow Diageo business to sell products globally

2nd Level Support for Service Delivery and Service Support escalations

Partner with Service Providers to integrate SAP improvements into Diageo’s ongoing Operations

Act as Service Introductory Managers and Service Introductory Leads on SAP projects

Conduct in-depth operations reviews for all SAP global production capabilities

Execute all Service Delivery and Service Support processes for all SAP production capabilities

Review third party vendors and contracts to ensure appropriate operation principles are in place

Participate in internal and external audit on SAP operations

Execute and ensure partners are executing information security standards and standard operating procedures

Execute approved SAP investigations and forensics

Follow sun support for Global sap systems

Reporting on SAP systems, Availability, Trending, performance, Capacity.

Audit controls and Risk management on SAP systems

Service improvement plans for SAP using reports i.e. Early Watch , Data Volume Management

Ticket management , Service now,  report and ensure Vendors/Partners are meeting SLA/OLA

Outage Management , Lead , and support system outages

Monitor and respond to SAP events.

Implementation and administration of SAP solutions.

Participate in SAP compliance efforts.

Helping ensure technical solutions leverage industry best practices.

Evaluate and recommend new and emerging SAP products and technologies.  

Develop SAP standards, policies, and processes.   Evaluate and recommend new and emerging SAP products and technology.

Evaluate and recommend new and emerging security products and technologies.

Identify security issues and risks, and develop mitigations plans.

Health network performance knowledge

Ability to multi-task and handle multiple, high priority, high visibility projects concurrently

Qualifications and Desirable Experience Required

3 +years SAP support experience

SAP certification desirable

Go live experience.

SAP upgrades and installations

AIX, Windows, Linux, Azure and SAP RISE

MS SQL and HANA

Knowledge IT methodologies ITIL

Basis supporting NetWeaver, ECC, S4HANA, CRM, APO ,PO, BW, GRC  Solution Manager, BW BTP, MDG, BPA

Managing complex governance and external audit requirements.

Leading technical calls

Problem management skills

Significant analytical and critical thinking skills

Excellent verbal and written communication skills enabling candidate to prepare and present recommendations to IS management

Strong IT Operations experience

Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors

Ability to influence information technology Service Providers to execute needed SOPs to deliver quality services.

Education

Preferably in IT, or related field of study required, experience working in end-to-end SAP operations