What you will do

• Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP Core (Routers & Firewall) & IP RAN nodes (Routers, Switches)!
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Guide to Define & Drive Automation to improve Efficiency.
• Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case-of escalated cases.
• Identify root cause of P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Support other functions to explains the Incident to customer for RCA Closure.
• 2nd Level of support of any Alarm/Event/KPI related issues.
• Sound Knowledge on KPI/SLA and working closely with Performance & Problem management Function customer expectations.
• Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
• Ensure timely restoration of Services to maintain-the MTTR for good customer experience & high Service availability to maintain the Service Level Agreement (SLA).
• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
• Node health checks and backups & trouble-shoot the deviation identified.
• Reviewing and tracking of MIR, CSR and Daily/Weekly reports.
• End to End Network Understanding.
• 3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skill-sets.
• Drive Proficiency Improvement of the Team.
• Understanding of SLA, WLA & OLA.
• Capacity management and reporting in case of possible breach in capacity.

You will bring

• Sound knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, MPLS-TE, RSVP, FRR, QoS, Segment Routing, EVPN, PBR, NTP, PTP, BFD
• Sound-Knowledge on Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP
• Sound Knowledge-on IP Security (ACL, IPSec, NAT, PAT, CGNAT).
• Sound-Knowledge on Detailed MPLS, HVPN IPRAN Network Solution.
• Sound Knowledge-on ISP Network (Internet Peering).
• Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
• Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two).
• Good Communication & trouble-shooting skills.
• Guide in Packet Capturing & debugging for Fault Analysis.
• Guide in Software Update & Upgrade.
• 8+ years of relevant in IP Domain.