JOB DESCRIPTION

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role is essentially a Dorothy Epic Analyst who is a subject matter expert between Home Health and Epic EMR and acts as a bridge between operational workflow and technology. You would work with our customers to ensure Epic and other applications are effective and efficient to use. Consistent collaboration and open communication with our customer and IT staff is key to providing successful resolutions of concerns and implementations of new technology. Duties include development, testing, validation, and maintenance of the Epic application. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

• Manage small department projects and participate in large IT projects
• Develop innovative and efficient workflows within the technology our customers use
• Assess new software applications and hardware for efficiency, effectiveness, and financial soundness or return on investment. Turn this assessment into a presentable format for our customers
• Partner and meet with our customers regularly to enhances our services
• Create and update instructional and administrative documentation for the technology we support. Educate our customers as needed
• Create comprehensive test plans for planned changes and maintain detailed notes for validation reviews
• Meet SLAs for break/fix and service requests tickets
• Remain informed on legislative, community, and customer operational changes to ensure our managed applications and hardware remain operable
• Maintain professional growth and development through seminars, workshops, and professional affiliations
• Assure patient safety, privacy, and confidentiality as appropriate or required to meet HIPAA standards
• Attends and represents team on various Epic-related committees
• Assists in developing project plans and details
• Ensures the research and documentation of project requirements, test plans, testing, and validation is completed
• Follow organization governance and change management workflows and requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic Dorothy Certification
• Able to participate in on-call after hours rotation.  Estimated to occur for 1 week every 2-3 months
• Able to participate in projects and upgrades requiring after hours availability

Preferred Qualifications:

• Degree in a healthcare IT related field
• 5+ years of experience in healthcare IT industry
• Experience navigating and troubleshooting issues within Dorothy

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.