JOB DESCRIPTION

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As part of our Optum State Government Solutions team, the Sr. Software Engineer plays a significant part in solutioning, designing, and developing digital software components used across multiple member-facing portals. You will work in an Agile environment, collaborating closely with the business product management and members of a global engineering team. You will apply your skills in a highly dynamic, innovative, forward-thinking environment that follows industry best practices and fosters engineering culture.  

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Create, manage, and respond to support tickets submitted by customers experiencing challenges with Contact center platform
• Provide exceptional omnichannel customer support by gathering and interpreting customer challenges
• Act as a technical liaison or subject matter expert in supporting cross-functional issues
• Support the Technical Support Specialist in advanced trouble-shooting needs, Triaging/Attending war rooms as required
• Work as an Individual contributor and would be responsible to work with onshore stakeholders/clients to gather requirements, perform end-to-end implementation
• Collaboration with stakeholders, including business product owners, clients, and vendors to identify project scope, define timelines and project implementation
• Communicate effectively with the stakeholders
• Develop and maintain project timelines

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or 8+ years of equivalent work experience
• 5+ years of software engineering experience
• 3+ years of Contact Center experience
• 1+ years of NICE CXone/Amazon Connect platform experience

Preferred Qualifications:

• 2+ years of experience with Production Support
• 2+ years of experience working on client projects and experience interacting directly with the client
• 2+ years of experience working in designing, planning, and implementing projects

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.   

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.