What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

Responsibilities

• Troubleshoot and solve external user issues 
   
• Analyze our processes and instigate changes to help scale our operations and improve user experience 
   
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
   
• Gain unique insights into how thousands of businesses on Stripe scale and operate 
   
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
   
• Be a part of building a brand new team and operational culture for Stripe 
   
• Partner with global operations specialists or business process owners to run a critical workflow
   

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to work the night shift; the SDC operates during night time hours in 9 hour shifts (including 1 hour paid break) scheduled to fall between the hours of 8pm and 8am. You're also willing to periodically work a shift on a weekend for which you will receive a day off in lieu on a weekday. 
   

Preferred qualifications

• Prior experience or knowledge in user support 
• Prior experience in risk operations 
• Prior experience working on projects or process improvement initiatives