About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Responsibilities

• Develop a foundational understanding of our products, services, and features to assist customers effectively
   
• Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources
   
• Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
   
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
   
• Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
   
• Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge
   
• Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills
   

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
   
• You have excellent English communication skills, both written and verbally
   
• You excel in analytical thinking, open ended research, and problem solving
   
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions
   
• You have a process-oriented mindset and ability to get things done
   
• You enjoy working in an in-office environment with strong cross team collaboration and support
   
• You are able to prioritize and enjoy working in a quick-moving environment
   
• You are humble and have a proven track record for working well across teams and with external partners