Associate Specialist (Night Shift)
Mastercard
Pune, Maharashtra, India
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Associate Specialist (Night Shift) Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers • Accountable for integrating new products into the global implementation framework • Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch • Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs Responsibilities • Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline • Guides customers through established processing rules, specifications and required documentation • Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness • Suggests configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership • Takes greater lead in the development of products (e.g., analyses product time-to-market, reduces inefficiencies, identifies areas for improvement) • Provides technical guidance to less experienced team members Experience supporting standard infrastructure design and implementation • Demonstrated understanding of Mastercard's core products and services • Successfully completed detailed testing and implementation of hardware and software elements • Demonstrated understanding of transaction processing • Experience leading customers through trainings and manuals; answers general questions Overview • The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the NAM region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region • Team members are based throughout NAM region Role • Managing multiple projects and initiatives as a Implementation Project Manager working through standard and complex projects, manage the technical quality of MasterCard's customers and their processor’s transaction processing host interfaces with MasterCard's processing networks • Through discussion with customers, translates the needs into implementation activities, and guides customers with the established implementation procedures, standard specification and required documentation to provide end-to-end project execution throughout processing implementation projects. • Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology • Be the subject matter expert on MasterCard products and services for internal and external customers All About You • Experience with MasterCard services in the past (dual-message/single-message) is a plus • Communicates well and clearly with internal teams & customers both on technical and the business aspects on various levels of engagement through conference calls or emails or face to face meeting • You constantly provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall • You work well with other team members to support our customer during and after implementation • You are highly motivated, enterprising team player • Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
