Primary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires: 

Conducting research to ensure understanding of customer questions and related Workday concepts.

Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.

Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.

Clearly and effectively communicating responses and value to customers.

Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).

Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator). 

Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).

Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.

Keeping up to date with industry practices and the ability to engage with our customers on those topics.

Helping drive the creation of new programs to drive customer feature adoption.

​In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:

Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers 

Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization

Provide one-on-one customer configuration designs

Deployments including full deployment of Workday features

Ability to travel up to 20%

About You

Basic Qualifications:

3+ years of IT implementation experience

3+ years of experience with HR and/or Finance systems , including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards

2+ years of software consulting experience

Other Qualifications: 

Workday Certification in HCM and at least one of the following is ideal: Talent, Recruiting, Absence, Payroll

Ability to gain a thorough understanding of Workday concepts as new features are released

Ability to distill complex concepts into understandable presentations for our customers

Ability to multitask and work on multiple engagements and deliverables simultaneously

Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making

Excellent verbal and written communication skills in English

Bachelor’s degree or relevant work experience required.  Advanced degree preferred