Sales & Service Consultant

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We are currently looking for talented and motivated people who will:

• Support in shaping the agenda of multiple C-level positions on the customer agenda

• Operate with a client-first mindset and shape the path to deliver successful outcomes by communicating in a concise way with all clients

• Design customer experience to unlock growth and trapped value

• Conduct assessments to help to identify vulnerabilities, challenges, and opportunities in the current state of our clients

• Help our clients to gain deeper insights in the customer and their needs, behaviors, and frustrations, in order to define a customer strategy and differentiated value propositions.

• Demonstrate strong analytical skills by developing financial models and business cases, measuring the value generated from improved customer experience and/or reduced cost-to-serve.

• Quickly absorb information and are able to understand and structure complex problems Keep on reading to learn more about the job , your future colleagues & all that Accenture has to offer!

Your job

You will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients. Within a broader project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda. You will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client. With a people-first mindset, you coach and mentor analysts and junior consultants to support them in further developing their strengths. Much of the work we do is at the cutting edge of innovation and thinking. We involve our people in the latest and newest innovative trends and they largely contribute in publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues.

Your background

Minimum 3-5 years of experience
Demonstrate prior consulting experience or have a relevant project management background.
Master’s degree in Applied Economics, Commercial Engineering or equivalent
Former business school students or MBA students
Functional experience with growth, go-to-market, commercial, customer & distribution strategies
Experience in digital/Strategic transformation programs & value realization, operating model redesigns or service designs
Experience in Business analysis, process design, customer journey and maturity assessment
High competence in preparing materials and performing presentations required (MS Office PowerPoint, Excel, Word))
Proven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops
Ability to effectively lead a workstream within a broader project scope
First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner
Technology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers, conversational AI & chat, customer portals etc.
Entrepreneurial spirit
Effective communication in Dutch or French, and English

Set alert for similar jobsSales & Service Consultant role in Brussels, Belgium

Company

Accenture

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

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