Operations Associate

Finance in a Box

Bengaluru, Karnataka, India

Posted: 7 months ago

Join Finance in a Box as an Operations Associate in California, USA. 100% Remote opportunity in US EST Shift. Contribute to data analysis, process improvement, project management, administrative support, strategic planning, and cross-functional collaboration.

Associate Operations

Allstate

Bengaluru, Karnataka, India

Posted: 3 months ago

Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.   Key Responsibilities • Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. • Resolve routine, complex, and unique questions/issues. • Inputs and tracks into the appropriate databases. • Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. • Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation. • Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted • Working knowledge of insurance policies and related processes and procedures. Education • High School Diploma or GED (Preferred) Experience • 0-2 years experience (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. Education & Experience (in lieu) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, Stakeholder Relationship Management

Associate - Business Operations

Razorpay

Bengaluru, Karnataka, India

Posted: 5 months ago

Join as an Associate in Business Operations at Razorpay in Bengaluru, Karnataka, India. Work closely with various teams to drive merchant outcomes by supporting sales, customer success, product, and tech support. Coordinate with internal teams for onboarding, configurations, and resolving merchant queries.

Operations Associate Apprenticeship Intern

Stripe

Bengaluru, Karnataka, India

Posted: 24 days ago

Join the Stripe team as an Operations Associate Apprenticeship Intern. Learn about financial infrastructure and support Stripe users worldwide. Solve problems, assist customers, and collaborate with teams for a growing global impact. Develop skills and contribute to the GDP of the internet.

Associate-Training Operations

Innovaccer

Noida, Uttar Pradesh, India

Posted: 10 months ago

Your Role  We at Innovaccer are looking for a Associate-Training Operations  for the corporate training team to drive operational excellence across the Innovaccer enterprise. You’ll get to work with other Professional Development and Certification team members to ensure a challenging and engaging training environment that enables our staff to thrive and grow.   A Day in the Life  Support the learning and certification program operations for select departments across Innovaccer.  Maintain the department certification planner and other Certification compliance and tracking related documents  Work with the team to develop new certification methodologies and challenges that ensure an environment of continuous learning Work with the Training Coordinators to create and implement juried role-play scenarios, asynchronous certifications, synchronous oral certifications, interactive coaching sessions, and other learning programs as per departmental needs  Assist in implementing special onboarding programs for new employees Create  and design various reports and dashboards for tracking training and certification compliance  Create, distribute, and track assessments and fulfill other certification program requirements Support content curation and creation for enablement activities as needed What You Need  Project Management - Handling multiple work streams- understanding of agile work practices.  Stakeholder management skills. Strong organizational and planning skills; patience and respect are a must. Strong skills with Google suite applications, including Calendar and Drive.  1 - 4  years of experience or study in corporate training, engineering fields, marketing or sales.  Ability to self-manage, focus and prioritize under moderately stressful conditions.  A genuine interest in Healthcare and/or  Marketing, or Sales, or Learning is preferred. Must be Comfortable working in US shift hours.  Strong interpersonal and communication skills. Discretion / confidentiality.  Proficiency in MS Office & Google Suite applications. Bachelor’s degree is a prerequisite.   Preferred Skills  Engineering, or Marketing, or Sales and/or corporate operations or training background is preferred. Experience in certifications/or assessment based enablement in past roles. Understanding and knowledge of SaaS based product and sales cycle. Organization and time management skills;  dedication to completing tasks/projects in a timely manner. Detail-oriented and attitude to follow through. Self starter comfortable working independently. Adaptability and flexibility- comfortable with continuously changing priorities. Analytical thinker who proactively anticipates next best actions. What We Offer  Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.  Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.  Health Benefits: We cover health insurance for you and your loved ones.  Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer. Pet-friendly office   and open floor plan . No mundane cubicles.

Intern Trainee

WNS

Bengaluru, Karnataka, India

Posted: 2 months ago

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description '- Analytical skills- Ability to analyze data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of problem solving, numerical skills and accuracy- Strong and professional communication to understand scope and relay solutions- ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment' Qualifications Graduate

Associate - Operations

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