Job description 

Job Description

Core Responsibilities

• Analyzes business and user needs, documenting requirements and revising existing system logics as necessary.
• Prepares detailed functional and technical specifications from which programs will be written.
• Conducts studies pertaining to development of new information systems to meet current and projected business needs.
• Supports in the preparation of project-phase plans, implementation schedules and cost benefit estimates.
• Supports in the monitoring of implementation progress for compliance with budget and time constraints.
• Ensures data quality and integrity across data specific application implementations.
• Functions as a liaison between the client, community and internal IT and/or external software vendors to develop system solutions to processing systems or business problems.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.