JOB DESCRIPTION

Job Summary

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

• Produce the analysis & documentation required to progress assigned Projects through Discovery Analysis and End to End Project Delivery
• Working closely with Business and Technical Owners, and a collaborative Project Team to gather, validate and drive the aligned Scope, Requirements and RAIDs inputs throughout the Project Delivery
• Facilitate working sessions driving active collaboration throughout the project lifecycle
• Ability to work across multiple disciplines including virtual teams at all levels
• Support the Senior Analysts with continuous improvements and enhancements on all aspects of the team’s structure, processes, and people
• Work with Service and Application Owners and architects to produce solutions that meet the business need
• Ensure all projects assigned to you have agreed goals, business benefits, success criteria, scope and stakeholder responsibilities
• Define and document the high-level functional and non-functional requirements and prioritise them
• Work with internal and 3rd party development teams providing them with user stories and detailed acceptance criteria
• Work with internal and 3rd party test teams to support them in completing end-to-end testing of systems and interfaces, identifying and resolving problems and supporting acceptance testing with the user
• Advise the business on the technical feasibility and IT implications of requirements and offer alternatives solutions where necessary
• Ensure any risks to projects assigned to you are raised with the Project Manager.

Employees at all levels are expected to:

• Previous experience as a Business Analyst working on complex projects
• Exposure to key stakeholders including at HoD and Management level 
• An in-depth understanding of the software delivery lifecycle and experience of working on projects from business case to implementation
• Experience of delivering analysis on multiple small/medium-scale programmes of work concurrently
• Business and systems analysis skills in identifying, documenting, prioritizing and presenting business requirements and translating them for IT purposes.
• Experience of facilitating workshops and explaining complex information to business stakeholders.
• Experience of presenting solutions and gaining stakeholder acceptance.
• Communication skills including the ability to present a range of options and make a justified recommendation. 
• Relationship management skills including the ability to develop and maintain effective relationships with a range of stakeholders; including senior stakeholders.
• Desirable – experience of Infrastructure or Cloud projects; Agile delivery methods and or knowledge of a relevant business area (e.g. private cloud, public cloud or Infrastructure)
• An ability to successfully engage in both business and technical analytical work
• An enthusiastic “can do” attitude, with energy and drive, the confidence to act alone but the maturity to work well within a diverse team with analysts at all levels of capability
• Proficient in Microsoft Excel and data analysis tools such as Tableau or PowerBI
• Confident is presenting to key stakeholders.