ABOUT THE ROLE

We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success expert will be responsible for delivering high quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.

Responsibilities: 

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Develop and maintain long-term relationships with the customers
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Ensure timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyze customer’s usage of our product, prepare reports
• Work with the Sales team to onboard and integrate new clients and develop existing client relationships
• Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
• Continual improvement of the contract and its service
• Track process compliance

Skills and Qualifications:

• Have at least 3+ years of relevant industry experience in client-facing roles and account management
• Experience in presales is preferred as well
• Been part of the Cyber security domain - Mandatory.
• Experience with CRM software and MS Office & documentation
• Strong verbal, written communication and problem-solving skills.
• The ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clients
• Good listening and presentation abilities
• Ability to build rapport and collaborate with others within the company and externally
• Ability to prioritize among competing tasks
• Keen attention to detail and adherence to deadlines
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Self-motivated and able to thrive in a start-up culture

Note : Work location will be in Bangalore office - Indira Nagar - Hybrid Model