ABOUT THE ROLE

We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success Associate will be responsible for delivering high quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.

Role and Responsibilities:

• Being the first point of contact for customers and handle all customer inquiries
• Building relationships with customers and ensuring they are satisfied with the company’s products and services
• Assisting customers with any issues or problems they have
• Providing customer support via phone, email, and live chat
• Answering customer questions and providing information about the company’s products and services
• Making recommendations to customers about the company’s products and services
• Recording customer feedback and suggestions

Requirements & Skills:

• Excellent communication skills
• Strong technical skills
• Cybersecurity exposure is added advantage
• Strong customer service skills
• Organization skills and ability to work independently
• Ability to multitask and handle multiple customer inquiries at once
• Patience and ability to stay calm under pressure
• Problem-solving skills
• Ability to upsell and cross-sell products and services