Roles and Responsibilities :

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
• Leverage knowledge of the Omnify platform to advise on best practices around product usage with Business Users
• Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts
• Successfully retain businesses and close renewals
• Seek out additional expansion opportunities within your accounts
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed
• Work closely with Marketing to identify and convert successful customers into advocates
• Embody Omnify values and serve as a role model for other team members
• Develop collateral and conduct periodic business reviews with client executive teams
• Act as the face of the company for the businesses and help them out-perform.

Requirements :

• 2-3 years of Customer Success Management and/or Account Management; technology background preferred. 
  Experience working in a SaaS Startup is preferred.
• Proven customer management experience with large and complex accounts
• Excellent communication and presentation skills
• An analytical and metrics-driven workstyle
• Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
• Deep experience generating and manipulating data for internal and external presentations (Microsoft Excel, Looker, etc.)
• Driven, resourceful, detail-oriented, and highly organized
• Self-starter who thrives under ambiguity in a fast-paced, growth-driven environment