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Customer Success Manager, Digital Shelf

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We are looking for a Customer Success Manager, Digital Shelf, who can build and foster ongoing relationships with our customers. You'll play a critical role in onboarding, supporting, and providing strategic direction to our clients. This is an exciting opportunity in the fast-growing Digital Shelf division. Join us in Bengaluru, Karnataka, India. Full-time, On-site.

The Role:

As the growth of ecommerce has accelerated on websites, omnichannel, and through apps, so has the requirement for better insights to understand performance and growth opportunities in this dynamic environment. We are looking for a Customer Success Manager who knows how to build and foster ongoing relationships that deliver long term value to our customers.

Working as part of the customer success team, you will play a critical role in onboarding, supporting, and leading strategic direction for our clients. Customer success is at the heart of what we do so you should have CPG experience working in sales, analytics, or marketing as well as in ecommerce. This is an exciting time to join our fast-growing Digital Shelf division. 


What You'll Do:

  • Develop long-term customer relationships
  • Onboard, train customers on all product offerings
  • Listen to customers, understand business objectives, and work within e.fundamentals to coordinate internal and external resources to deliver long term value to our customers
  • Understand Ecommerce data and how they can be used to grow improve profitable market share
  • Effectively working with our clients to ensure we are delivering over 4x ROI and finding new areas where we can add value
  • Ensure we maintain our world class net promoter score with our customers
  • Ensure our customers continue to leverage our solution, see value and renew their contracts
  • Stay current with company offerings and eCommerce industry trends
  • Oversee and achieve organisational goals while upholding best practices

Skills and Qualifications

  • 6+ years experience working in Sales, Category Management, Marketing, Analytics for a CPG or Ecommerce company
  • Experience working in an analytical capacity in ecommerce coupled with strategic as well as analytical problem solving.
  • Experience working with all levels of the business, including senior executives
  • Willingness to travel as needed to meet with clients
Set alert for similar jobsCustomer Success Manager, Digital Shelf role in Bengaluru, India
CommerceIQ Logo

Company

CommerceIQ

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Customer Support

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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