Technical Support Associate

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Technical Support Associate role at Mphasis in Bengaluru, Karnataka, India. Full-time on-site opportunity for individuals with good communication skills, computer knowledge, a college degree, and customer support experience. Responsibilities include providing remote technical support, troubleshooting software and hardware issues, coordinating maintenance, and enhancing user experience through product recommendations.

Job description

Job Summary –

 Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.

 Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

 College degree or above

 Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

 Provide professional remote technical support services for client users

 Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

 Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

 Special cases are upgraded in time, and cooperate with other teams to solve user problems.

 Clearly and completely record case information in the system according to the process.

 Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Set alert for similar jobsTechnical Support Associate role in Bengaluru, India

Company

Mphasis

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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