Technical Support Associate

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

Technical Support Associate role at Mphasis in Bengaluru, Karnataka, India. Full-time on-site opportunity for individuals with good communication skills, computer knowledge, a college degree, and customer support experience. Responsibilities include providing remote technical support, troubleshooting software and hardware issues, coordinating maintenance, and enhancing user experience through product recommendations.

Job description

Job Summary –

 Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.

 Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

 College degree or above

 Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

 Provide professional remote technical support services for client users

 Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

 Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

 Special cases are upgraded in time, and cooperate with other teams to solve user problems.

 Clearly and completely record case information in the system according to the process.

 Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Set alert for similar jobsTechnical Support Associate role in Bengaluru, India

Company

Mphasis

Job Posted

5 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Related Jobs

Senior Technical Support Engineer

Mphasis

Bengaluru, Karnataka, India

Posted: 5 months ago

Senior Technical Support Engineer role at Mphasis in Bengaluru, Karnataka, India. Full-time On-site opportunity for individuals with good communication skills, computer knowledge, and customer support experience.

Associate Technical Support Specialist

Opentext

Bengaluru, Karnataka, India

Posted: a year ago

You are great at: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation. Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy). Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role.         What it takes:   A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion. Demonstrated leadership capability in cross-functional team environments. High degree of comfort with complex technical environments. Having and being able to articulate/defend an informed opinion on important topics.   Ideally, 1-2 years' experience supporting Windows Server environment. Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred.  Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers.  Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory, Microsoft Exchange and SQL Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting 365 and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, Sharepoint, Intune) Experience with mail configuration on android/IOS mobile devices Microsoft 365 Admin Center experience Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners. Must have excellent spoken and written communication skills and speak English. Spanish, French, or German language proficiency is a plus.   Not required but preferred: MS Certifications Knowledge of but not limited to: Intune (Endpoint Management) Azure AD Connect SharePoint/OneDrive Management Teams Management MS 365 Dynamics Power BI Power Automate Knowledge of network security practices and anti-virus programs

Associate Technical Lead

Mphasis

Bengaluru, Karnataka, India

Posted: a year ago

Looking for an experienced OMA-DM Android Developer in Bangalore. Must have experience in Mobile Application development and understanding of domain-driven design. Strong understanding of Object Oriented Design and Architecture. Familiarity with SyncML protocol and ability to implement OMA-DM client functionality in Android applications. Experience with remote device monitoring and control. Awareness of security considerations specific to device management. Proficiency in network communication. Technical Lead with over 5 years of experience in software development.

Technical Support Associate

Mphasis

Bengaluru, Karnataka, India

Posted: 5 months ago

As a Technical Support Associate at Mphasis, you will provide remote technical support services to client users. You will troubleshoot system and software problems, diagnose hardware failures, and ensure timely upgrades for special cases. The role involves recording case information, identifying user needs, and recommending product upgrades for an enhanced user experience. Strong communication skills, proactive attitude, and computer knowledge are essential. This full-time on-site position in Bengaluru, Karnataka, India requires a college degree and 0-2 years of experience.

Associate Technical Lead

Thomson Reuters

Bengaluru, Karnataka, India

Posted: 6 months ago

As an Associate Technical Lead at Thomson Reuters in Bengaluru, Karnataka, India, you will oversee Problem Management cases, ensure adherence to SLAs and global standards, track problem data, manage relationships with TR SIAM Partners, and drive continual service improvement projects.

Technical Support Engineer

Keysight Technologies

Bengaluru, Karnataka, India

Posted: a year ago

Provide engineering support to customers, field support staff, and define technical problems, solutions, and implement fixes. Create tests, diagnostic procedures, quality check technical documentation, and identify revenue opportunities. Work on assignments with defined objectives.