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Technical Support Engineer

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Provide engineering support to customers, field support staff, and define technical problems, solutions, and implement fixes. Create tests, diagnostic procedures, quality check technical documentation, and identify revenue opportunities. Work on assignments with defined objectives.

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.  Creates tests, tools, and diagnostic procedures for use by product support personnel.  May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

 

  • Works on technical support assignments with clearly defined objectives
  • Solves problems of limited scope and complexity

Job Qualifications

  • Bachelors or Master Degree or University Degree or equivalent.
  • No prior experience required; may have up to 2 years’ relevant experience.
Set alert for similar jobsTechnical Support Engineer role in Bengaluru, India
Keysight Technologies Logo

Company

Keysight Technologies

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

14 applicants

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