Job description 

Job Summary –

 Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.

 Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

 College degree or above

 Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

 Provide professional remote technical support services for client users

 Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

 Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

 Special cases are upgraded in time, and cooperate with other teams to solve user problems.

 Clearly and completely record case information in the system according to the process.

 Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.