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Technical Support Associate

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As a Technical Support Associate at Mphasis, you will provide remote technical support services to client users. You will troubleshoot system and software problems, diagnose hardware failures, and ensure timely upgrades for special cases. The role involves recording case information, identifying user needs, and recommending product upgrades for an enhanced user experience. Strong communication skills, proactive attitude, and computer knowledge are essential. This full-time on-site position in Bengaluru, Karnataka, India requires a college degree and 0-2 years of experience.

Job Summary –

  •  Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.
  •  Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
  •  College degree or above
  •  Knowledge in customer support

Years of experience needed – 0-2 years.

 

Technical Skills:

  • Provide professional remote technical support services for client users
  •  Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
  •  Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
  •  Special cases are upgraded in time, and cooperate with other teams to solve user problems.
  •  Clearly and completely record case information in the system according to the process.
  •  Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.
Set alert for similar jobsTechnical Support Associate role in Bengaluru, India
Mphasis Logo

Company

Mphasis

Job Posted

8 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

115 applicants

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