What you will be doing:

• Analyzing and resolving technical issues through meticulous research and reproduction, for customers installing NVIDIA products and supporting systems using Linux Operating Systems.
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Responding to customer inquiries via telephone, email, or conference calls.
• Developing, documenting and improving support processes standard methodologies.

What we need to see:

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering, or equivalent experience.
• 2+ years in providing in-depth Customer Support and solving problems for hardware and software products.
• Ability to work in shifts.
• Linux System Administration skills, and be very comfortable working in various Linux environments as well as with Windows OS’s.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (ie Docker, Kubernetes), hybrid cloud (ie AWS, GCP).
• Knowledge of Ethernet and/or InfiniBand – Advantage.
• Professional-level communication skills, interpersonal skills with a passion to tackle problems.
• Excellent verbal and written English skills.
• Strong organizational skills and able to prioritize/multi-task easily with limited supervision.

Ways to stand out from the crowd:

• Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI).
• OpenStack Administration.
• Knowledge and experience with additional OS’s such as Microsoft Windows, VMWare, Unix.
• Ethernet and Storage technologies.
• Configuration and operational expertise with traditional network switch/router platforms - MLNX_OS, Cumulus Linux, etc.