Job description 

About the Role

• Manage and troubleshoot storage issues following proper escalation paths and liaise with internal DCIS teams and storage vendors.
• Troubleshoot, Investigate and drive resolution of complex problems and incidents. Ensure proper handoff and ownership of critical storage issues.
• Adhere to Thomson Reuters change and incident management policies.
• Collaborate with the Design and Engineering and Service Introduction teams to bring new Infrastructure capabilities into the support team.
• Collaborate closely with Design and Engineering and Life Cycle management teams to keep the HW/SW infrastructure stacks at supported standards.
• Review and refine current standard operating procedures.
• Enforce storage standards and identify areas for improvement.
• Support storage and backup installs and upgrades as needed.
• Lead efforts for storage automation, Proactive performance monitoring and compliance with Storage standards to ensure infrastructure stability.
• Learn and stay current on the key facets of the applications that leverage the underlying Storage and backup infrastructure.
• Stay current on the supported technologies and engineering standards.
• Stay abreast of new technologies to understand possible implementations in the data center.
• Participates in on-call rotation, escalates issues as needed. Is available on a 24-hour schedule to analyze and solve problems which develop in the incumbents are of responsibility and expertise.
• Leadership & Communication.
• Provide technical leadership and mentoring to team members.
• Communicate and escalate operational, technical, and resource issues with management team on a regular basis.
• Ability to translate highly technical solutions/problems to audiences at varying technical levels.
• Communicates in a professional manner when interacting across staff levels and internal/external customers.
• Understands the importance of communicating risk assessment.
• Management & Administration
• Ability to contribute, influence and direct a variety of projects concurrently.
• Continuous service improvement through delivery of process, automation and Operational efficiencies in collaboration with Design and Engineering and Life cycle management teams
• Participate in initiatives to define, measure, and report on Infrastructure quality and stability.
• Business Acumen and Strategy
• Develop close partnership with supported business units and other DCIS teams.
• Develop close partnership with Design and Engineering to ensure smooth operations.
• Communicate regularly with Business unit leaders ensuring team is providing required services.
• Understands the impact of new projects and technical impacts to supported systems.

About You:

• B.E/B. Tech in Computer Science or related field
• Preferable 6+ years in a SQL Server infrastructure support organization supporting large applications with MSSQL on Windows on AWS/Azure cloud platforms. Knowledge and Skills
•   Minimum of 6 years of’ experience with different version of Microsoft SQL (2008/20012/2014/16) server and related technologies with Always-ON implementations.
•  Expert in MS SQL Server 2012,2014,2016 clustering, replication, log shipping and database mirroring.
• Expert in SQL server backup and recovery techniques.
• •T-SQL/Power shell scripting experience
• Database design experience as well as SQL performance and tuning.
• Broad knowledge of technology platforms, products and services.
• • Experience in a technical support organization.
• Excellent communication skills.
• Strong relationship building skills across technical and business teams.
• Strong analytical and trouble shooting skills.
• Broad knowledge of technology platforms, products and services• Self-starter - highly self-motivated and organized.
• Will to work in Rotational shifts including Night shifts.