Job description 

About the Role 

This role will be a part of a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Boomi, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more. 
 

Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. 

Partner with application development teams to deliver operational readiness for new applications and features. 

Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. 

Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. 

Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.  

Experience in supporting applications built on modern application architecture and cloud infrastructure, Javascript frameworks and Libraries, Boomi, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.  

Responsible for developing, monitoring and analyzing business operational and technical key metrics. 

Effectively articulate complex problems, concepts, and solutions to varied audiences. 

Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. 

Participate in complex initiatives such as large-scale upgrades. 

Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. 

Ensure documentation, processes, and procedures are updated regularly. 

Participate in a continuous learning culture and a curiosity about emerging technologies.  

 About You 

You’re a fit for the role if your background includes: 

5+ Years of experience in software development and/or technology infrastructure.

Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. 

Fluent in speaking and writing English. 

Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. 

Experience in supporting applications built on modern application architecture and cloud infrastructure, Javascript frameworks and Libraries, Boomi, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. 

Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. 

Proven track record of success driving projects and initiatives even with ambiguous details provided. 

Strong customer service, problem solving, organizational and conflict management skills. 

Strong IT Service Management and standards experience. 

Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. 

Proven ability to learn new technologies quickly. 

Hands-on experience with programming and scripting languages. 

Comfortable in a fast-paced environment and motivated by complex technical and business challenges. 

ITIL Certification preferred.