Primary Responsibilities:

You are fit for the role of a Senior Technical Business Analyst Engineering role if you have:

Basic qualifications:

• Candidates should have Minimum 5 to 10 Years.
• Remote management of Windows systems located in various datacenters across the world
• Level 3 – Windows systems administration
• Recovering incidents, implementing changes, participate in strategic projects
• System upgrades such as firmware, OS, application, and security patch evaluation and deployment
• Coordination with hardware vendors for hardware related issues
• Providing support and assisting other groups in problem resolution.
• Communicate status updates on incident resolution, Change execution and projects as appropriate.

Required competencies:

Technical

• Extensive (4+ years L3) Windows systems administration experience.
• Windows server OS knowledge: Windows 2019, Windows 2016, Windows 2012.
• Experience with high availability and disaster recovery solutions and tools, including working knowledge of high availability (failover) clustering.
• Working knowledge involving volumes from SAN and NAS and clear understanding of CIFS.
• Understanding of iSCSI and Fiber Channel
• Experience with snapshot technologies such as NetApp Snapshots and SnapDrive
• Hands on experience in resolving system performance issues, root cause analysis and complex problems.
• Hands on experience with server hardware: HP & Dell Rack mount and Blade servers.
• Experience with enterprise patch management systems such as IBM Endpoint Manager (IEM).
• Scripting experience in PowerShell will be an added advantage.
• Basics understanding of VMWare Virtualization technology.

Non-technical

• Must have worked in an ITIL compliant environment, worked with change control, incident mitigation, knowledge and problem management processes
• Analytical, organization skills and ability to handle multiple tasks under tight deadlines
• Must be detail-oriented, have strong analytical and troubleshooting skills, strong communication and documentation skills.

Work hours:  – 24*7 rotation including night shifts (9pm – 6am), shifts rotated on a monthly basis, total night shift not to exceed 50% of total months in a calendar year. Candidate is required to provide on-call support duties on a rotation basis with other team members.

Desired Certifications: MCP/ MCSE / MCSA/MCITP/ ITIL foundation