Job description 

About The Role

• Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

About You

• Candidates should have minimum 3 to 5 Years experience.
• Experience in supporting applications built on modern application architecture and cloud infrastructure, JavaScript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
• Responsible for monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
• Participate in complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and a curiosity about emerging technologies.