Job description 

About the Role

• Deliver IT lifecycle management focusing in day-to-day operation and service improvement, ensuring reliability and availability.
• Collaborate with different partners and teams to implement IT standards (operational, compliance, etc).
• Monitor, support and improve services according to incident, change and problem management for daily operations according to IT/ TR and industry standards.
• Manage internal cross functional collaboration for transformation, through continuous process improvement and advisory on high value propositions considering best practices and business needs.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Understand ITIL processes related to incident management, problem management, application life cycle management, operational health management.
• Responsible for monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
• Participate in complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and a curiosity about emerging technologies.

About You

You’re a fit for the role if your background includes:

• Proven 1 year of experience in service management or support related activities
• Comprehensive knowledge of Application Administration and Maintenance on Tableau and Alteryx environments
• Proven experience in AWS foundations 
• Experience in supporting scheduler failures 
• Hands-on experience with programming and scripting languages preferred, i.e. Powershell, Python
• Experience with Oracle SQL and PL/SQL a plus 
• Preferred knowledge of Snowflake, Informatica and FiveTran
• Preferred knowledge of Data Build Tools (open-source) and Data Dog monitoring
• Strong customer service, problem solving, organizational and conflict management skills.
• Strong IT Service Management and standards experience. Application support experience
• Experience in IT Lifecycle preferred.
• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent in speaking and writing English.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Proven track record of success participating in projects and initiatives even with ambiguous details provided..
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.