Job description 

About the Role

Deliver IT lifecycle management focusing in day-to-day operation and service improvement, ensuring reliability and availability.

Collaborate with different partners and teams to implement IT standards (operational, compliance, etc).

Monitor, support and improve services according to incident, change and problem management for daily operations according to IT/ TR and industry standards.

Manage internal cross functional collaboration for transformation, through continuous process improvement and advisory on high value propositions considering best practices and business needs.

Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

Understand ITIL processes related to incident management, problem management, application life cycle management, operational health management.

Responsible for monitoring and analyzing business operational and technical key metrics.

Effectively articulate complex problems, concepts, and solutions to varied audiences.

Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.

Participate in complex initiatives such as large-scale upgrades.

Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.

Ensure documentation, processes, and procedures are updated regularly.

Participate in a continuous learning culture and a curiosity about emerging technologies.

About You

You’re a fit for the role if your background includes:

Proven 1 year of experience in service management or support related activities

Comprehensive knowledge of Application Administration and Maintenance on Tableau and Alteryx environments

Proven experience in AWS foundations 

Experience in supporting scheduler failures 

Hands-on experience with programming and scripting languages preferred, i.e. Powershell, Python

Experience with Oracle SQL and PL/SQL a plus 

Preferred knowledge of Snowflake, Informatica and FiveTran

Preferred knowledge of Data Build Tools (open-source) and Data Dog monitoring

Strong customer service, problem solving, organizational and conflict management skills.

Strong IT Service Management and standards experience. Application support experience

Experience in IT Lifecycle preferred.

Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.

Fluent in speaking and writing English.

Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.

Proven track record of success participating in projects and initiatives even with ambiguous details provided..

Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

Proven ability to learn new technologies quickly.

Comfortable in a fast-paced environment and motivated by complex technical and business challenges.