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Senior Analyst CS HR- Service Management

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As a Senior Analyst in HR Service Management, you will ensure reliable infrastructure and application operations, work with stakeholders to define roadmaps for applications, drive service improvement, and demonstrate expertise in ITIL processes. This full-time hybrid opportunity at Thomson Reuters in Bengaluru requires 3-5 years of experience supporting modern applications and cloud infrastructure.

Job description 

About The Role

  • Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

About You

  • Candidates should have minimum 3 to 5 Years experience.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, JavaScript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
  • Participate in complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and a curiosity about emerging technologies.
Set alert for similar jobsSenior Analyst CS HR- Service Management role in Bengaluru, India
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Company

Thomson Reuters

Job Posted

8 months ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

3-7 Years

Category

Software Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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Thomson Reuters Logo

Senior Analyst CS HR- Service Management

Thomson Reuters

Bengaluru, Karnataka, India

Posted: 8 months ago

As a Senior Analyst CS HR- Service Management, you will be responsible for delivering reliable infrastructure and application operations, collaborating with various stakeholders, driving continual service improvement and innovation, and ensuring compliance with standards and certifications. This full-time hybrid opportunity is located in Bengaluru, Karnataka, India.