About the role

Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
Manage and develop data platform by identifying trends and patterns in complex datasets.
Deliver IT lifecycle management focusing in day-to-day operation and service improvement, ensuring reliability and availability.
Collaborate with different partners and teams to implement IT standards (operational, compliance, etc).
Monitor, support and improve services according to incident, change and problem management for daily operations according to IT/ TR and industry standards.
Carry out statistical research, prototyping new systems, and finding new ways of gathering, cleaning, and analyzing data. Develop and code new algorithms to meet specific business needs.
Manage internal cross functional collaboration for transformation, through continuous process improvement and advisory on high value propositions considering best practices and business needs.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Understand ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
Participate in complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Participate in a continuous learning culture and a curiosity about emerging technologies.

About You
You’re a fit for the role if your background includes:         
Proven 3+ years of experience in Data Analytics and exploratory data analysis (EDA).
Proven Proficiency in Python/SQL.
Experience in AWS Foundations/ Tableau/Data Dog preferred.
Proven experience in IT Lifecycle.
Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
Fluent in speaking and writing English.
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem solving, organizational and conflict management skills.
Strong IT Service Management and standards experience.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
ITIL Certification preferred.