About the role

This role will lead a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Adobe AMS, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more. 
 
Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. 

Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. 

Partner with application development teams to deliver operational readiness for new applications and features. 

Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. 

Be a key contributor to the Service Management leadership team. 

Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. 

Responsible for developing, monitoring and analyzing business operational and technical key metrics. 

Effectively articulate complex problems, concepts, and solutions to varied audiences. 

Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. 

Lead complex initiatives such as large-scale upgrades. 

Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. 

Ensure documentation, processes, and procedures are updated regularly. 

Act as an escalation point for staff and internal customers. 

Participate in the budgeting process. 

Provide coaching and mentoring to staff. 

Foster a continuous learning culture and a curiosity about emerging technologies. 

 
About You 
 
You’re a fit for the role if your background includes: 
7+ Years of experience in software development and/or technology infrastructure and operations with 5+ years of experience in a leadership role. 

Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. 

Fluent in speaking and writing English. 

Proven ability to set direction and inspire team members to engage and successfully deliver on a vision. 

Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. 

Experience in supporting applications built on modern application architecture and cloud infrastructure. Javascript frameworks and Libraries, Adobe AMS, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure 

Proven track record of success driving projects and initiatives even with ambiguous details provided. 

Strong customer service, problem solving, organizational and conflict management skills. 

Strong IT Service Management and standards experience. 

Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. 

Proven ability to learn new technologies quickly. 

A management style that is collaborative, energetic, and results oriented. 

Hands-on experience with programming and scripting languages. 

Comfortable in a fast-paced environment and motivated by complex technical and business challenges.